Help Desktop Support Technician III

About Cardone Training Technologies

Cardone Training Technologies (CTTI), founded by renowned business expert and CEO Grant Cardone, is a leader in the sales training industry. Known for transforming sales processes, reducing turnover, and enhancing profitability, CTTI employs proven, disruptive strategies across sales, marketing, and social media consulting. We drive business success by combining innovative technology with world-class training.

About the Role

We are looking for a highly skilled and experienced Help Desk Technician III to support our growing team and the functionality of our suite of third-party applications. This role is pivotal in ensuring the seamless operation of desktop hardware for Mac OS and Windows 11 workstations, Zoom Enterprise, Google Workspace, Moylse for Apple Device Management, and other essential tools such as PandaDoc and JotForms. As a Help Desk Technician III, you’ll troubleshoot, resolve, and document complex technical issues, collaborate with IT teams to enhance our IT environment, and contribute to building a user-centric IT support culture.

Key Responsibilities

• Technical Support: Provide high-quality support for third-party applications, including Zoom Enterprise, Google Workspace, Microsoft 365, PandaDoc, and JotForms, to ensure optimal functionality across all business functions.
• Problem Resolution & Documentation: Troubleshoot, resolve, and document complex technical issues, maintaining comprehensive records of communications, problem solutions, and system upgrades.
• System Maintenance: We manage regular maintenance, updates, patches, and upgrades to ensure our technology remains secure and up-to-date.
• Application Expertise: Develop expertise with critical applications like Zoom, Google Workspace, Moylse, and Aloware to ensure proficient support and drive user satisfaction.
• Training & Assistance: Educate employees on software/hardware use to ensure a smooth onboarding experience and ongoing support.
• Collaboration: Work closely with other IT staff to enhance IT service delivery, promote best practices, and drive efficiency across the team.
• Event Support: Provide on-demand event support outside standard hours (weekdays and weekends), ensuring technical readiness for high-profile meetings and events.
• Knowledge Building: Stay current with emerging technologies and trends, bringing insights back to improve internal processes.
• SOP Development: Create clear, user-friendly documentation and SOPs for users and IT teams, supporting consistent knowledge transfer and resource availability.

Qualifications

• Experience: 4-5 years in desktop and software support, with a minimum of 3 years supporting Mac desktops/laptops and Apple devices in a business environment.
• Technical Expertise: Proficiency in Windows, macOS, and mobile OS platforms, with Google Workspace experience, is highly desirable.
• Certifications: A+, Network+, Security+, or Microsoft Certified: Windows 10/MacOS certifications are a plus.
• Hardware Skills: Proven ability to install, upgrade, and troubleshoot desktops, laptops, smartphones/tablets, and other technical equipment.
• Problem-Solving Orientation: Track record of resolving technical issues, even in unfamiliar systems or applications, focusing on long-term solutions.
• Customer Service: Outstanding customer service skills, with an ability to maintain professionalism in high-pressure scenarios.
• Documentation Abilities: Skilled in creating documentation, SOPs, and internal knowledge resources.
• Teamwork & Collaboration: Demonstrated success working in a team-oriented, collaborative environment.
• Physical Requirements: Ability to stand, bend, squat, and lift up to 20 pounds.

This is an on-site position in Aventura, FL, with working hours from Monday through Friday, 9 am to 6 pm. Only candidates residing in Miami, FL, will be considered for this role.

Cardone Enterprises is an equal-opportunity employer. We evaluate all employment decisions based on merit, competence, performance, and business needs, fostering a workplace where diversity is valued and embraced.