VDart
Desktop Support
VDart, Wilmington, Delaware, us, 19894
Title :Desktop Support
Location : Wilmington, DE (onsite)
Job descriptionProvide technical support to end users (administrative and operations employees) for desktop computers, applications and related technology. Interaction with multiple levels of end users, managers, VIPs and technical staff is required.Support includes specification, installation, and testing of computer systems and peripherals in accordance with standards and rules established by our client.A good understanding of general IT services is required, in order to provide technical support to both local and offshore teams in charge of network, IT security, servers and telecommunications (mainly mobile telephony).The functions include (but are not limited to):Accurately testing, identifying, repairing, resolving and documenting end-user technical issues for :Desktop, laptop and workstation support,Basic connectivity support (fixed and mobile telephony, VOIP)basic printer support.Troubleshooting and resolution of software problems. Ability to install, configure, reconfigure or reinstall software, including remote installationRemastering of computers/hard drives to customer standardsIMAC function, including installation and decommissioningBackup and restore settings and associated system administration activitiesPrioritization of support and service requests using the "Service Now" ticketing applicationTraining and knowledge sharing between internal teams on hardware and software usage.Securization of Non-Standard PC by following the Security GuidelinesManagement of Manufacturing and Productoin environment PC's .Manage Hands & Feet Support for Manufacturing & Production units Network & DC Activities .Stock & Asset Management policies knowledge required for a Deskside engineerExperience / Skills Requirements:At least 5 years of experience as an IT support/maintenance technicianStrong experience in user supportITIL knowledge (ideally certified)Strong Microsoft Office skills (Outlook, Word and Excel)Strong Microsoft operating system installation and troubleshooting skillsStrong desktop and workstation installation and repair skillsExperience in computer related services with knowledge of network, server and telecom basicsNetwork, VOIP and also Smartphone and MDM skills.Experience in remote control of PCs and knowledge of video conferencingYour strengthsSmartphone and MDM skillsGood understanding of ticketing tool.Very strong customer orientation (sense of service)Taste for detail and rigorAutonomy (while knowing how to report to your manager)-Ability to get involved
Location : Wilmington, DE (onsite)
Job descriptionProvide technical support to end users (administrative and operations employees) for desktop computers, applications and related technology. Interaction with multiple levels of end users, managers, VIPs and technical staff is required.Support includes specification, installation, and testing of computer systems and peripherals in accordance with standards and rules established by our client.A good understanding of general IT services is required, in order to provide technical support to both local and offshore teams in charge of network, IT security, servers and telecommunications (mainly mobile telephony).The functions include (but are not limited to):Accurately testing, identifying, repairing, resolving and documenting end-user technical issues for :Desktop, laptop and workstation support,Basic connectivity support (fixed and mobile telephony, VOIP)basic printer support.Troubleshooting and resolution of software problems. Ability to install, configure, reconfigure or reinstall software, including remote installationRemastering of computers/hard drives to customer standardsIMAC function, including installation and decommissioningBackup and restore settings and associated system administration activitiesPrioritization of support and service requests using the "Service Now" ticketing applicationTraining and knowledge sharing between internal teams on hardware and software usage.Securization of Non-Standard PC by following the Security GuidelinesManagement of Manufacturing and Productoin environment PC's .Manage Hands & Feet Support for Manufacturing & Production units Network & DC Activities .Stock & Asset Management policies knowledge required for a Deskside engineerExperience / Skills Requirements:At least 5 years of experience as an IT support/maintenance technicianStrong experience in user supportITIL knowledge (ideally certified)Strong Microsoft Office skills (Outlook, Word and Excel)Strong Microsoft operating system installation and troubleshooting skillsStrong desktop and workstation installation and repair skillsExperience in computer related services with knowledge of network, server and telecom basicsNetwork, VOIP and also Smartphone and MDM skills.Experience in remote control of PCs and knowledge of video conferencingYour strengthsSmartphone and MDM skillsGood understanding of ticketing tool.Very strong customer orientation (sense of service)Taste for detail and rigorAutonomy (while knowing how to report to your manager)-Ability to get involved