Northern Hospitality Group
Manager - Front of House
Northern Hospitality Group, Juneau, Alaska, United States,
Career Opportunities with Northern Hospitality GroupA great place to work.Careers At Northern Hospitality GroupCurrent job opportunities are posted here as they become available.Our vision is to:
Share Alaska with the world . Our mission is to:
Transform our community with innovation and creativity through the best locally crafted goods and legendary hospitality in Alaska!Our Core values:
Be Legendary, Be Honorable, Be One Team.We are a fast-growing company and are searching for strong leaders that believe in our vision, will accomplish our mission, and live our core values.FOH Manager
The FOH Manager is responsible for managing all front-of-house (FOH) operations in conjunction with the back-of-house (BOH) in the restaurant during opening, mid and closing shifts. Key responsibilities include coaching, developing and disciplining team members during service, managing the guest experience to ensure that it is always up to the gold standard, overseeing the quality of our food and beverages, and supervising the overall restaurant flow and experience on a shift-by-shift basis. The FOH Manager is charged with ensuring service at the highest level and never letting standards slip. The FOH Manager’s focus is improving internal operations to solidify and optimize performance.Bonus and Housing may be available for this role!Essential Duties and Responsibilities include but are not limited to:Shift Execution
Perform opening, mid and closing shift dutiesManage daily operations including cleanliness, organization, revenue opportunities and staffingExercise discretion and independent judgment in facilitating zone managementAbility to quickly and accurately identify critical information and make independent judgments in accordance with the philosophies and business practices of the Company.Guest Relations Management
Manage guest relations and guest recoveryProvide exceptional guest service, thereby setting the standard for all employeesMonitor staff performance and hold staff accountable for their performance, ensuring guest's experiences meet the gold standardMake hiring and termination recommendations to General Manager.Train, coach, develop and discipline all front-of-house employees through ongoing feedback and the establishment of performance expectationsParticipate in on-going education for team members including creating training programsOperational Execution
Manage supplies deliveries and inventory and maintain records of invoicesEnsure safety & sanitationEnsure restaurant and bar is in complete compliance with all local, state, and federal regulationsObserve employees to ensure the safe service of alcoholAccurately execute company initiatives and policies with improvement to quality, service, and operationsKnowledge, Skills, and Abilities Required
Must possess a strong attention to detailAbility to work in a high stress, fast-paced environmentMust possess strong leadership skills, with demonstrated ability to build relationships and manage staff (at all levels)High personal integrity, professionalism and maturityProven problem-solving abilitiesExcellent math, reading, writing and communication skillsEssential Physical Requirements
Must be able to walk and stand for entire shift, up to 12 hoursMust be able to continuously reach, bend, and stretchMust be able to lift and carry up to 40 lbsEducation and Certifications
Bachelor's degree preferredCurrent TAPs and Food Handler or ServSafe CertificationsExperience
At least 1-year experience in a high volume ($3-$5 million), casual/upscale restaurant is strongly preferred but not requiredExperience in a supervisory or management role preferred but not requiredCommensurate with experienceAAP/EEO Statement
Northern Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization. Northern Hospitality Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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Share Alaska with the world . Our mission is to:
Transform our community with innovation and creativity through the best locally crafted goods and legendary hospitality in Alaska!Our Core values:
Be Legendary, Be Honorable, Be One Team.We are a fast-growing company and are searching for strong leaders that believe in our vision, will accomplish our mission, and live our core values.FOH Manager
The FOH Manager is responsible for managing all front-of-house (FOH) operations in conjunction with the back-of-house (BOH) in the restaurant during opening, mid and closing shifts. Key responsibilities include coaching, developing and disciplining team members during service, managing the guest experience to ensure that it is always up to the gold standard, overseeing the quality of our food and beverages, and supervising the overall restaurant flow and experience on a shift-by-shift basis. The FOH Manager is charged with ensuring service at the highest level and never letting standards slip. The FOH Manager’s focus is improving internal operations to solidify and optimize performance.Bonus and Housing may be available for this role!Essential Duties and Responsibilities include but are not limited to:Shift Execution
Perform opening, mid and closing shift dutiesManage daily operations including cleanliness, organization, revenue opportunities and staffingExercise discretion and independent judgment in facilitating zone managementAbility to quickly and accurately identify critical information and make independent judgments in accordance with the philosophies and business practices of the Company.Guest Relations Management
Manage guest relations and guest recoveryProvide exceptional guest service, thereby setting the standard for all employeesMonitor staff performance and hold staff accountable for their performance, ensuring guest's experiences meet the gold standardMake hiring and termination recommendations to General Manager.Train, coach, develop and discipline all front-of-house employees through ongoing feedback and the establishment of performance expectationsParticipate in on-going education for team members including creating training programsOperational Execution
Manage supplies deliveries and inventory and maintain records of invoicesEnsure safety & sanitationEnsure restaurant and bar is in complete compliance with all local, state, and federal regulationsObserve employees to ensure the safe service of alcoholAccurately execute company initiatives and policies with improvement to quality, service, and operationsKnowledge, Skills, and Abilities Required
Must possess a strong attention to detailAbility to work in a high stress, fast-paced environmentMust possess strong leadership skills, with demonstrated ability to build relationships and manage staff (at all levels)High personal integrity, professionalism and maturityProven problem-solving abilitiesExcellent math, reading, writing and communication skillsEssential Physical Requirements
Must be able to walk and stand for entire shift, up to 12 hoursMust be able to continuously reach, bend, and stretchMust be able to lift and carry up to 40 lbsEducation and Certifications
Bachelor's degree preferredCurrent TAPs and Food Handler or ServSafe CertificationsExperience
At least 1-year experience in a high volume ($3-$5 million), casual/upscale restaurant is strongly preferred but not requiredExperience in a supervisory or management role preferred but not requiredCommensurate with experienceAAP/EEO Statement
Northern Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization. Northern Hospitality Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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