Operations Administrator (ADMINISTRATOR I)

IntroductionWhen you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than one million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.GRADE: 16LOCATION OF POSITION: Charles County Department of Social Services, Division of Operations, 200 Kent Avenue, LaPlata, MD 20646Main Purpose of JobThe Administrator I position provides personnel with supervision, resources, and training to ensure that their job obligations are completed properly. The incumbent will develop and mentor employees to fulfill performance objectives and deadlines that are compatible with the Agency's purpose and vision. This position also ensures that workers are placed in positions that will produce the best results for the unit/division (skill sets are well-matched to job functions). The Administrator I also guides, counsels, and disciplines as well as communicates and/or clarifies policies.POSITION DUTIESPlans, organizes and supervises the work of human resource staff.Interprets and applies HR-related laws, regulations, policies and procedures relevant to the State personnel management system.Recommends policy and procedure changes to accomplish goals and objectives, specifically in the areas of Recruitment, Classification and Compensation, Employee/employee relations, and Performance Evaluation Program (PEP) Statistical reporting.Provides quality control services in order to ensure program compliance and accuracy by reviewing case data, contracts, fiscal records, and internal and external surveys, in accordance with appropriate program policy procedures and regulations.Ensures that there is clarity regarding unit goals and metrics; provides periodic reporting for agency-wide distribution.MINIMUM QUALIFICATIONSApplicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.Education: Graduation from an accredited high school or possession of a high school equivalency certificate.Experience: Four years of administrative staff or professional work.Notes:Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for the required experience.Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.DESIRED OR PREFERRED QUALIFICATIONSPreference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.One year of human resources experience in the private or public sector.One year of expertise with statistical analysis.One year of experience designing instructional courses.LICENSES, REGISTRATIONS AND CERTIFICATIONSEmployees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.SELECTION PROCESSPlease make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. Successful candidates will be placed on the eligible (employment) list for at least one year. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.EXAMINATION PROCESSThe assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire. It is imperative to list all computer and software experience on your application pertaining to your job duties.BENEFITSAs an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date). Annual Leave - ten (10) days of accumulated annual leave per year. Sick Leave - fifteen (15) days of accumulated sick leave per year. Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child. Holidays - State employees also celebrate at least twelve (12) holidays per year. Pension - State employees earn credit towards a retirement pension. Positions may be eligible for telework.FURTHER INSTRUCTIONSOnline applications are STRONGLY preferred. If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: Department of Human Services, Examination Services Unit, Attention: Dontia Walker, 25 S. Charles Street, Suite 1100, Baltimore, Maryland 21201. Or, email dontia.walker@maryland.gov, toll-free: 1-800-332-6347. If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. Do not submit unsolicited documentation. The paper application must be received by 5 PM on the closing date for the recruitment. TTY Users: call via Maryland Relay, 1-800-925-4434. As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants and people with disabilities are encouraged to apply. We thank our Veterans for their service to our country and encourage them to apply.

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