Reservations Supervisor

Four Seasons Hotel Denver is seeking a Reservations Supervisor with experience delivering exceptional service. The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service. Four Seasons Hotels and Resorts is FORTUNE Magazine’s “100 Best Companies to Work For.”“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and ResortsJoin our TeamWork on a team that is built around adaptability & flexibility, service passion, professionalism, ethic for work integrity, communication, and teamwork. The Four Seasons Hotel Denver is rated AAA 5 Diamond since 2015. We are located in the heart of Denver’s theatre district offering 239 ultra-spacious guest rooms and suites; 100 private residences; a top rated restaurant, EDGE; and a luxury spa.ResponsibilitiesResponsible for selling both Four Seasons Denver and Four Seasons Nashville rooms and providing information to prospective guests.Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms.Assist in Day to Day running of the Reservations Team.Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.Handle guest complaints in accordance with Four Seasons policy.Process WRO, Trust, Internal Reservations, and FIT reservations.Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.Monitor Front Desk reservations made night prior, address any reoccurring issues.Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager.Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.Respond according to the crisis management plan to any resort emergency or safety situation.Preferred Qualifications and SkillsPrevious Reservations Supervisory experience or a related field is required.Skills and Abilities: Requires reading, writing and oral proficiency in the English language, must have working knowledge of Microsoft Windows, Word, Excel.Successful candidate must possess legal work authorization in the United States.What to ExpectThis is an onsite in Denver based role.Pay Rate - $24.47 plus commission.Be part of a cohesive team with opportunities to build a successful career with global potential.Medical, dental, and vision insurance.Paid Time Off and Holiday pay.Discounted RTD Flex Pass for employees.401k participation with a company matching program.Complimentary stays at Four Seasons worldwide (subject to availability).Free employee meals prepared by the culinary team.Learn more about what it is like to work at Four Seasons, visit us:Four Seasons CareersLinkedInFacebookTwitterFour Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

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