Versiti Inc.
Salesforce and CRM Administrator
Versiti Inc., Grand Rapids, Michigan, us, 49528
Salesforce and CRM Administrator
Job Locations
US-WI-Milwaukee | US-IL-Aurora | US-MI-Grand Rapids | US-IN-Indianapolis
ID
2024-10682
Category
Sales and Marketing
Position Type
Full Time
Overview
Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.
Position Summary
Under the direction of the Senior Manager of Digital Marketing, this individual will lay a strong foundation for engagement and growth across our service lines by ensuring a world class customer and internal stakeholder experience with our CRMs. This individual will bring their expertise in Salesforce to Versiti and help us enhance lives through blood health discovery, diagnoses and treatment.
Responsibilities
Lead Salesforce and HemaConnect administrator focusing on: user rights and license management, information architecture, stakeholder training, vendor relations, and problem solving and troubleshooting
Lead, coach and mentor the CRM systems teamAct as subject matter expert on all things related to Salesforce and HemaConnectProactively work to identify end user needs and requirementsGuide customization and integration projectsCollaborate on communications strategy and calendaringPull reports and share data with Marketing AnalystsPerforms other duties as required or assigned which are reasonably within the scope of the duties in this job classificationUnderstands and performs in accordance with all applicable regulatory and compliance requirementsComplies with all standard operating policies and procedures
Qualifications
EducationBachelor's Degree in relevant marketing or information technology field or equivalent professional experience requiredExperience4-6 years 4-6 years' experience overseeing Salesforce operationally including user support and reporting at an organization or consultancy requiredKnowledge, Skills and AbilitiesExpert level knowledge of Salesforce requiredStrong communicator, prior work with vendors and leaders requiredAble to manage multiple projects at once requiredStrong knowledge of fundamental CRM navigation, architecture, and user management (agnostic of system) requiredAbility to manage users with security, access, and human-centered experiences in mind requiredStrong data management skills requiredDemonstrated success with process improvement and automation preferredDemonstrated self-awareness and empathy with others that builds trust and strong relationships with colleagues and customers preferredLicenses and CertificationsSalesforce Administration Certification within 180 Days preferred#LI-HT1
#LI-Hybrid
Connect With Us!
Not ready to apply? Connect with us for general consideration.
Job Locations
US-WI-Milwaukee | US-IL-Aurora | US-MI-Grand Rapids | US-IN-Indianapolis
ID
2024-10682
Category
Sales and Marketing
Position Type
Full Time
Overview
Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.
Position Summary
Under the direction of the Senior Manager of Digital Marketing, this individual will lay a strong foundation for engagement and growth across our service lines by ensuring a world class customer and internal stakeholder experience with our CRMs. This individual will bring their expertise in Salesforce to Versiti and help us enhance lives through blood health discovery, diagnoses and treatment.
Responsibilities
Lead Salesforce and HemaConnect administrator focusing on: user rights and license management, information architecture, stakeholder training, vendor relations, and problem solving and troubleshooting
Lead, coach and mentor the CRM systems teamAct as subject matter expert on all things related to Salesforce and HemaConnectProactively work to identify end user needs and requirementsGuide customization and integration projectsCollaborate on communications strategy and calendaringPull reports and share data with Marketing AnalystsPerforms other duties as required or assigned which are reasonably within the scope of the duties in this job classificationUnderstands and performs in accordance with all applicable regulatory and compliance requirementsComplies with all standard operating policies and procedures
Qualifications
EducationBachelor's Degree in relevant marketing or information technology field or equivalent professional experience requiredExperience4-6 years 4-6 years' experience overseeing Salesforce operationally including user support and reporting at an organization or consultancy requiredKnowledge, Skills and AbilitiesExpert level knowledge of Salesforce requiredStrong communicator, prior work with vendors and leaders requiredAble to manage multiple projects at once requiredStrong knowledge of fundamental CRM navigation, architecture, and user management (agnostic of system) requiredAbility to manage users with security, access, and human-centered experiences in mind requiredStrong data management skills requiredDemonstrated success with process improvement and automation preferredDemonstrated self-awareness and empathy with others that builds trust and strong relationships with colleagues and customers preferredLicenses and CertificationsSalesforce Administration Certification within 180 Days preferred#LI-HT1
#LI-Hybrid
Connect With Us!
Not ready to apply? Connect with us for general consideration.