NOC Operator

The NOC Operator role is the final escalation point within the NOC for all service-impacting incidents and is responsible for driving these issues to full resolution. This role encompasses advanced troubleshooting, executing remediation actions as defined by NOC Method & Procedures, and managing the incident resolution process end-to-end. The NOC Operator will establish and lead conference bridges with relevant stakeholders, escalate incidents to leadership at predefined SLA intervals, and issue mass communications to inform impacted stakeholder groups across the organization when necessary, according to NOC process. When not engaged in escalated incident management duties, the NOC Operator is also responsible for performing all functions of the NOC Analyst roles, including monitoring, triaging, and initial ticketing of service-impacting events. An effective NOC Operator will demonstrate the technical expertise, communication skills, and leadership necessary to ensure the timely resolution of critical incidents while also maintaining operational effectiveness in all NOC duties.

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Required Skills & Experience

5+ years of experience managing complex network operations and resolving high-severity incidentsExpert level communication skills to provide leadership and coordination during incidentsLeadership experience in incident management, including handling escalations and directing team effortsCapable of leading conference calls and coordinating mass communications during outagesExpertise in troubleshooting network and application services across different environments

Nice to Have Skills & Experience

Experience managing network monitoring and large-scale incident operationsStrong familiarity with cloud-based networks and services, including AWS, Azure, and GCPExperience with enterprise security tools such as firewalls or IDS/IPSFamiliarity with network automation platforms (e.g., Cisco DNA, SolarWinds)Capability to drive process improvements for NOC workflows and operationsUnderstanding of cloud networking architecture, including AWS VPC and Azure Virtual Network

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.