Insight Global
NOC Analyst
Insight Global, Zionsville, Indiana, United States, 46077
The NOC Analyst role is primarily responsible for the intake, monitoring, and ticketing of all service-impacting events supported by NOC process. This role serves as the initial point of contact for any suspected large-scale issues affecting business services, utilizing various intake methods including phone calls, email, in-person reports, monitoring tool telemetry, and instant messaging notifications. The NOC Analyst is tasked with quickly triaging, documenting, and either repairing or escalating incidents to the NOC Operator in accordance with NOC processes outlined in Method & Procedure documentation. An effective NOC Analyst 2 candidate will demonstrate the ability to manage and escalate issues efficiently, ensuring that critical incidents are escalated within 15 minutes to minimize business impact.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
2-3 years of experience working in network or NOC operations, handling incidents and monitoring infrastructureAbility to quickly identify and address issues under time-sensitive conditionsBasic proficiency in troubleshooting network and system issuesStrong verbal and written communication skills to accurately report and escalate incidentsAbility to adhere to predefined processes and work efficiently within SLA-driven operationsEnthusiasm for learning new tools, technologies, and methods relevant to NOC operations
Nice to Have Skills & Experience
Proven experience using monitoring platforms (e.g., Datadog, SolarWinds) to support network and system stabilityExperience with cloud-based monitoring services such as AWS CloudWatch or Azure MonitorUnderstanding of modern networking technologies like SD-WAN or MPLSBasic automation or scripting capabilities for network operations (Ansible, Terraform)Ability to document and refine processes to improve efficiency in incident response
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
2-3 years of experience working in network or NOC operations, handling incidents and monitoring infrastructureAbility to quickly identify and address issues under time-sensitive conditionsBasic proficiency in troubleshooting network and system issuesStrong verbal and written communication skills to accurately report and escalate incidentsAbility to adhere to predefined processes and work efficiently within SLA-driven operationsEnthusiasm for learning new tools, technologies, and methods relevant to NOC operations
Nice to Have Skills & Experience
Proven experience using monitoring platforms (e.g., Datadog, SolarWinds) to support network and system stabilityExperience with cloud-based monitoring services such as AWS CloudWatch or Azure MonitorUnderstanding of modern networking technologies like SD-WAN or MPLSBasic automation or scripting capabilities for network operations (Ansible, Terraform)Ability to document and refine processes to improve efficiency in incident response
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.