Analogic
IT Help Desk Technician
Analogic, Peabody, Massachusetts, us, 01960
Why should you join the Analogic team?
At Analogic, we work together to create life-changing technology. We value your unique skills and abilities and invite you to join our team in saving lives by supplying health care workers with high-tech medical products and transportation security professionals with leading-edge aviation security screening equipment.We offer great benefits, a 9/80 work schedule and career advancement. To learn more about our culture, mission and vision please visit www.analogic.com
SUMMARY:
Assists in the installation, implementation, and upgrade of internal systems.Provides first and second level hardware and software technical support for network and computer related devices.Utilizes corporate help desk management software to create, update, resolve, and thoroughly document all reported problems, troubleshooting efforts, and resolutions.
DUTIES:Provides technical assistance and support to end users related to computer systems, hardware, or softwareTroubleshoots, maintains, and monitors external and internal hard drives, printers, plotters and scannersResponds to queries, creates and updates tickets, isolates problems, and determines and implements solutions or escalation proceduresAnswers Help Desk line and monitors tickets in multiple queues to facilitate processing of customer support requestsExamines personal queues to prioritize and complete work to meet or exceed response and resolution targetsFollows defined policies and procedures to manage workflow, including escalation of ticketsUtilizes available resources to promptly and accurately identify resolutionsMaintains inventory of equipment, hardware, software, and suppliesUnderstands, applies, and utilizes information gained by reading, studying, and reviewing technical documentation, manuals, TechNet, and other support sourcesMay maintain tracking system for usage evaluationOther duties as assignedEDUCATION and EXPERIENCE :
Associate's degree or equivalent work experience plus two years of technical support experience.
CompTIA A+ or Network +, Microsoft MCP or MCSE or other industry recognized certification or working towards one.Microsoft Windows 10 (and older OSs) with a solid understanding of how operating systems work
PREFERRED :
Experience installing, configuring, upgrading and troubleshooting hardware and software including but not limited to:
Logical DevicesMac OSMicrosoft Office 365 (and older suite)Active Directory experienceExperience with ticketing systemEngineering ToolsVPNAntivirusRemote Support experienceCOMPETENCIES:
Ability to think logicallyExcellent listening and questioning skillsProblem solving skillsStrong customer focusThe ability to prioritize workloadAttention to detailAbility to lift up to 50 poundsAptitude for the development, management, and delivery of outstanding services to fellow employees, customers, suppliers, and any internal organization that relies on the networkWorking Hours: 7:30am - 5pm
|
Weekly, rotating afterhours on-call schedule.
What We Offer:
We appreciate that our employees work diligently to contribute to our success as an organization. We also recognize the importance of work-life balance and therefore developed a competitive total rewards package including programs that offer employees flexibility to balance their work and life including:
9/80 work schedule - enjoy every other Friday off!Comprehensive benefits including medical, dental, vision, life insurance and disability plans.HRA (for PPO plan participants) /HSA (Health Savings Account for high deductible plan participants) contribution401K with company match and immediate vestingContinuous Education AssistanceSupportive culture that values innovation, collaboration, and excellence
Join us at Analogic and be a part of our transformative journey!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
At Analogic, we work together to create life-changing technology. We value your unique skills and abilities and invite you to join our team in saving lives by supplying health care workers with high-tech medical products and transportation security professionals with leading-edge aviation security screening equipment.We offer great benefits, a 9/80 work schedule and career advancement. To learn more about our culture, mission and vision please visit www.analogic.com
SUMMARY:
Assists in the installation, implementation, and upgrade of internal systems.Provides first and second level hardware and software technical support for network and computer related devices.Utilizes corporate help desk management software to create, update, resolve, and thoroughly document all reported problems, troubleshooting efforts, and resolutions.
DUTIES:Provides technical assistance and support to end users related to computer systems, hardware, or softwareTroubleshoots, maintains, and monitors external and internal hard drives, printers, plotters and scannersResponds to queries, creates and updates tickets, isolates problems, and determines and implements solutions or escalation proceduresAnswers Help Desk line and monitors tickets in multiple queues to facilitate processing of customer support requestsExamines personal queues to prioritize and complete work to meet or exceed response and resolution targetsFollows defined policies and procedures to manage workflow, including escalation of ticketsUtilizes available resources to promptly and accurately identify resolutionsMaintains inventory of equipment, hardware, software, and suppliesUnderstands, applies, and utilizes information gained by reading, studying, and reviewing technical documentation, manuals, TechNet, and other support sourcesMay maintain tracking system for usage evaluationOther duties as assignedEDUCATION and EXPERIENCE :
Associate's degree or equivalent work experience plus two years of technical support experience.
CompTIA A+ or Network +, Microsoft MCP or MCSE or other industry recognized certification or working towards one.Microsoft Windows 10 (and older OSs) with a solid understanding of how operating systems work
PREFERRED :
Experience installing, configuring, upgrading and troubleshooting hardware and software including but not limited to:
Logical DevicesMac OSMicrosoft Office 365 (and older suite)Active Directory experienceExperience with ticketing systemEngineering ToolsVPNAntivirusRemote Support experienceCOMPETENCIES:
Ability to think logicallyExcellent listening and questioning skillsProblem solving skillsStrong customer focusThe ability to prioritize workloadAttention to detailAbility to lift up to 50 poundsAptitude for the development, management, and delivery of outstanding services to fellow employees, customers, suppliers, and any internal organization that relies on the networkWorking Hours: 7:30am - 5pm
|
Weekly, rotating afterhours on-call schedule.
What We Offer:
We appreciate that our employees work diligently to contribute to our success as an organization. We also recognize the importance of work-life balance and therefore developed a competitive total rewards package including programs that offer employees flexibility to balance their work and life including:
9/80 work schedule - enjoy every other Friday off!Comprehensive benefits including medical, dental, vision, life insurance and disability plans.HRA (for PPO plan participants) /HSA (Health Savings Account for high deductible plan participants) contribution401K with company match and immediate vestingContinuous Education AssistanceSupportive culture that values innovation, collaboration, and excellence
Join us at Analogic and be a part of our transformative journey!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)