Insight Global
Desktop Support Technician
Insight Global, Houston, Texas, United States, 77246
Insight Global is hiring a Desktop Support Technician to join our construction client. This is a 6-month Contract to Hire role located 100% on site in Houston, TX 77079. This role will be responsible for windows imaging, software installs, printer installs, AV support in conference rooms, shipping equipment, new hire equipment set ups, and more. Additionally, they will use the Service Now ticketing system and this person will be responsible for 150+ tickets per month on average. Soft skills such as customer service, communication, responsibility and ownership of your work, and ability to research, troubleshoot, and problem solve will be important for this position. The right candidate should want to learn and grow with the company long term.
This position can pay between $20-25/hr depending on experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
3+ years of desktop support experience working on tasks such as windows imaging, software installs, printer installs, new equipment set up, AV set up, and general troubleshootingExperience using a ticketing system such as Service Now or similar ticketing systemExperience troubleshooting on Windows 10, Teams, Zoom, Webex, and both hardware and software experienceSoft skills-Clear and direct communication-Comfortable in a fast-paced environment-Customer service skills to build relationships-Desire to grow with the company-Responsible, driven, and organized-Willingness to learn, research, problem solve, and trouble shoot solutions
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
This position can pay between $20-25/hr depending on experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
3+ years of desktop support experience working on tasks such as windows imaging, software installs, printer installs, new equipment set up, AV set up, and general troubleshootingExperience using a ticketing system such as Service Now or similar ticketing systemExperience troubleshooting on Windows 10, Teams, Zoom, Webex, and both hardware and software experienceSoft skills-Clear and direct communication-Comfortable in a fast-paced environment-Customer service skills to build relationships-Desire to grow with the company-Responsible, driven, and organized-Willingness to learn, research, problem solve, and trouble shoot solutions
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.