Insight Global
Senior Desktop Support Technician
Insight Global, Houston, Texas, United States, 77246
A healthcare provider in the Medical Center of Houston is looking for a Senior Desktop Support Technician to join their team. The ideal candidate will be responsible for delivering advanced technical support for desktop systems, software, and hardware. This role involves troubleshooting and resolving complex technical issues related to desktop hardware, software, and network connectivity. Additionally, the technician will oversee the installation, configuration, and maintenance of desktop systems and applications, ensuring optimal performance and reliability.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
5+ years of experience as a Desktop Support TechnicianProficiency in Windows and Mac operating systemsProficiency in Microsoft Office suite, and other management toolsProficiency in reimaging Windows machines and troubleshooting outlook applicationsExperience working with ServiceNow ticketing systemExcellent customer service skills, professionalism, and high character
Nice to Have Skills & Experience
CompTIA A+ CertificationHealthcare background
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
5+ years of experience as a Desktop Support TechnicianProficiency in Windows and Mac operating systemsProficiency in Microsoft Office suite, and other management toolsProficiency in reimaging Windows machines and troubleshooting outlook applicationsExperience working with ServiceNow ticketing systemExcellent customer service skills, professionalism, and high character
Nice to Have Skills & Experience
CompTIA A+ CertificationHealthcare background
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.