Business Systems Analyst, Senior

Your Role The Platform Strategy & Operations team - Communications Team is committed to improving productivity for our customer care teams by creating a seamless, interactive experience for users. The Business Systems Analyst will report to the Senior Manager of Product Management. In this role you will use troubleshooting and problem-solving to overcome organizational challenges. Your Work In this role, you will: Conduct routine data analysis, needs assessments, and cost/benefit analysis to align information technology solutions with business initiatives Formulate and define routine systems scope and objectives through research combined with an understanding of applicable business systems and industry requirements Develop or modify information systems. Includes analysis of business and user needs, documenting requirements and revising existing systems Identify a desired future state that addresses a business problem utilizing multiple analytic methodologies and business process modeling Manage requirements and analysis to the smallest set that will provide the biggest impact in advancing business objectives Test and implement technology Develop procedures to improve platform experience for users Analyze customer needs and identify areas for improvement Develop and maintain reporting tools Your Knowledge and Experience Requires a bachelor's degree or equivalent experience Requires at least 5 years of prior relevant experience Requires Customer Service call center experience Experience analyzing current business processes for process improvement opportunities Work directly with internal partners to improve operational efficiencies and productivity Create and present reports to leadership Participated in implementation efforts Pay Range: The pay range for this role is: $80,200.00 to $111,100.00 for California. Note: Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles. LI-CP4