IT Support Specialist

Job Title: IT Support SpecialistDepartment: Information TechnologyReports to: IT DirectorEffective Date: 8/8/2023DreamFields is one of the top 5 cannabis companies in the industry through our leading #1 pre-roll brand, Jeeter. The company is very passionate about producing world-class marketing, high quality, innovative products, delivering unprecedented customer experiences, having cutting-edge operations, and curating an amazing company culture & thriving work environment. With over 1500+ employees we are proud to be one of the most loved employers in the industry. The company continues to experience exponential month-over-month growth as one of the fastest-growing companies in the cannabis industry and we have begun our aggressive national expansion to all the legalized cannabis states in the USA.Job Summary:The IT Support Specialist will be working in a fast-paced environment, providing support to the entire organization. Bring passion, innovation and integrity. The ideal candidate is self-motivated, multi-tasker and team player.Duties/Responsibilities:Assisting office workers with computers locally and remoteTracks assets within Asset Tracking systemProvides computer support on both software and hardwareTests of computers and ensuring that computer systems are functioning properlyOrients new staff on how to use computer hardware and softwareMaintains excellent communication with all end users and other members of the technology departmentDocuments issue resolution using the help desk ticketing systemTroubleshoots routine problems and maintenance of systemsCoordinates computer maintenance with other Network Operations staffPerforms hardware diagnostics and coordinates repairsSetup, configuration, troubleshooting of desktop/notebook hardware and software (Windows 10 &11 and Mac OS)Required Skills/Abilities:Experience with Microsoft Office 2019 and Office O365Troubleshooting Windows and Mac OS desktops and notebooks, as well as iOS and Android devices, in a networked environmentKnowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc.)Adaptability/FlexibilityCustomer Service FocusedSelf-Motivated and CuriousReliability/AccountabilityIntegrityHigh attention to detailEducation and Experience:2+ years of experience with helpdesk or customer supportAssociate degree or related experienceEEOC: DreamFields is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.recblid 6u44cydt9gne46w8a6eb6vgaes010a