International Bank of Commerce
Service Desk Administration Analyst
International Bank of Commerce, San Antonio, Texas, United States, 78208
IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.
Time Type:Full time
This is an in-office position.
Department:865 Service Desk Administration
Job Summary:The Service Desk Administration Analyst is responsible for processing all user access provisioning setup forms for network access and updates internal intranet sites to reflect provisioning work completed. Responsible for generating various reports for management as well as periodic audit reviews.
Job Description:
ESSENTIAL JOB FUNCTIONS
The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.Periodically generates user reports for business management to review access levels based on least privilegeCommunicates with team members and Service Desk Administration Lead to ensure understanding of appropriate review processesInterdepartmental communication between business management to verify necessary audit informationMaintains working knowledge of Internal Audit and IT Service Desk guidelines; Active Directory experienceUpdates internal intranet sites to reflect provisioning work completedProcesses all user access provisioning setup forms for network accessPerforms daily, weekly, monthly, quarterly, semi-annual, and annual audit reviewsManages workload as delegated by User Provisioning Administration LeadUtilizes on-the-job training resources to advance knowledge within user access provisioning fieldOther duties as assigned.SKILLS
Active LearningActive ListeningComplex Problem SolvingCoordinationCritical ThinkingLearning StrategiesTime ManagementEDUCATION & KNOWLEDGE
High School Diploma or GEDPreferred Associate's Degree or Technical Certification in related fieldPreferred Minimum of 6-9 months experience as Service Desk Technician I or II
Time Type:Full time
This is an in-office position.
Department:865 Service Desk Administration
Job Summary:The Service Desk Administration Analyst is responsible for processing all user access provisioning setup forms for network access and updates internal intranet sites to reflect provisioning work completed. Responsible for generating various reports for management as well as periodic audit reviews.
Job Description:
ESSENTIAL JOB FUNCTIONS
The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.Periodically generates user reports for business management to review access levels based on least privilegeCommunicates with team members and Service Desk Administration Lead to ensure understanding of appropriate review processesInterdepartmental communication between business management to verify necessary audit informationMaintains working knowledge of Internal Audit and IT Service Desk guidelines; Active Directory experienceUpdates internal intranet sites to reflect provisioning work completedProcesses all user access provisioning setup forms for network accessPerforms daily, weekly, monthly, quarterly, semi-annual, and annual audit reviewsManages workload as delegated by User Provisioning Administration LeadUtilizes on-the-job training resources to advance knowledge within user access provisioning fieldOther duties as assigned.SKILLS
Active LearningActive ListeningComplex Problem SolvingCoordinationCritical ThinkingLearning StrategiesTime ManagementEDUCATION & KNOWLEDGE
High School Diploma or GEDPreferred Associate's Degree or Technical Certification in related fieldPreferred Minimum of 6-9 months experience as Service Desk Technician I or II