Libra Solutions
Application Support Engineer
Libra Solutions, Las Vegas, Nevada, us, 89105
The
Application Support Engineer
is responsible for providing technical support for custom software applications, with a focus on C# backend services, front-end technologies like React and Angular, and SQL Server databases. This role involves troubleshooting application issues, running SQL queries, and generating reports, supporting REST APIs, and managing tickets via Jira Service Management. The qualified candidate will possess a continuous learning mindset, be self-motivated, be able to work autonomously, and enjoy working in a fast-paced environment. This position will require occasional after-hours support.
This position will report to the Director, Software Engineering and is based in our Las Vegas, NV headquarters. Strong remote candidates will also be considered; occasional travel to Las Vegas may be required.
Responsibilities:Serve as the first point of contact for users experiencing issues with custom software applications and lead the triage of incoming production support requests.Diagnose and resolve incidents related to both software functionality and user interface issues, escalating as needed.Use Jira Service Management to log, track, and prioritize incidents and service requests.Perform root cause analysis for recurring or critical issues, ensuring timely and permanent resolutions.Work with development teams to identify and resolve bugs, performance bottlenecks, and ensure data integrity.Assist in the testing and deployment of new features, patches, and updates.Proactively monitor application performance and system health to prevent downtime.Run basic SQL queries to extract data, generate reports, and troubleshoot database-related issues.Maintain up-to-date documentation for known issues, troubleshooting steps, and best practices.Contribute to internal knowledge base articles and provide training for common user issues.Provide clear and timely communication with users on the status of issues and resolution timelines.Train users on basic troubleshooting steps and effective use of the applications.Perform other duties or tasks as assigned.
Requirements:
Bachelor's degree in Computer Science, Information Technology, or related field, and/or equivalent work experience.Excellent troubleshooting skills, with the ability to perform root cause analysis for both software and database issues.Analytical mindset, capable of resolving complex application and database challenges.Strong teaming skills, professional attitude, enthusiastic, collaborative, and approachable.Strong verbal and written communication skills, able to interact effectively with technical and non-technical stakeholders.Ability to clearly document and explain technical concepts and solutions.Must be authorized to work in the U.S.Preferred Qualifications:
1 -2 years of relevant experience or entry level with internship in App Development and/or Support requiredExperience working in environments supporting custom-built software applications and APIs.Proficiency in Jira Service Management (or similar) for ticketing and incident tracking and Confluence (or similar) for documentation management.Familiarity with database management tools (SQL Server Management Studio, etc.).Ability to run SQL Server queries, generate reports, and troubleshoot database issues.Familiarity with application performance monitoring and optimization techniques.Experience with some of the following technologies: C#, ASP.NET Core, RESTful APIs, Entity Framework Core, MS-SQL, React (v18), Redux, TypeScript, RTK Query, JEST unit testing, HTML, CSS.Experience with some of the following developer tools: Bitbucket (Git), JIRA, Azure DevOps, Postman, Swagger, etc.Benefits:
MoveDocs offers competitive compensation, and benefits that include medical, dental, vision and life insurance plans, plus 401k with company match and paid time off.About Us:MoveDocs
is a cloud-based fintech company designed to be an end-to-end solution for personal injury law firms and healthcare providers. We're fast-growing, and profitable. Founded in 2003, we're focused on helping uninsured and under-insured patients gain access to healthcare they need but cannot afford. We have relationships with hundreds of medical providers across the country
and we're just getting started.
We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible. #LI-LD1
Application Support Engineer
is responsible for providing technical support for custom software applications, with a focus on C# backend services, front-end technologies like React and Angular, and SQL Server databases. This role involves troubleshooting application issues, running SQL queries, and generating reports, supporting REST APIs, and managing tickets via Jira Service Management. The qualified candidate will possess a continuous learning mindset, be self-motivated, be able to work autonomously, and enjoy working in a fast-paced environment. This position will require occasional after-hours support.
This position will report to the Director, Software Engineering and is based in our Las Vegas, NV headquarters. Strong remote candidates will also be considered; occasional travel to Las Vegas may be required.
Responsibilities:Serve as the first point of contact for users experiencing issues with custom software applications and lead the triage of incoming production support requests.Diagnose and resolve incidents related to both software functionality and user interface issues, escalating as needed.Use Jira Service Management to log, track, and prioritize incidents and service requests.Perform root cause analysis for recurring or critical issues, ensuring timely and permanent resolutions.Work with development teams to identify and resolve bugs, performance bottlenecks, and ensure data integrity.Assist in the testing and deployment of new features, patches, and updates.Proactively monitor application performance and system health to prevent downtime.Run basic SQL queries to extract data, generate reports, and troubleshoot database-related issues.Maintain up-to-date documentation for known issues, troubleshooting steps, and best practices.Contribute to internal knowledge base articles and provide training for common user issues.Provide clear and timely communication with users on the status of issues and resolution timelines.Train users on basic troubleshooting steps and effective use of the applications.Perform other duties or tasks as assigned.
Requirements:
Bachelor's degree in Computer Science, Information Technology, or related field, and/or equivalent work experience.Excellent troubleshooting skills, with the ability to perform root cause analysis for both software and database issues.Analytical mindset, capable of resolving complex application and database challenges.Strong teaming skills, professional attitude, enthusiastic, collaborative, and approachable.Strong verbal and written communication skills, able to interact effectively with technical and non-technical stakeholders.Ability to clearly document and explain technical concepts and solutions.Must be authorized to work in the U.S.Preferred Qualifications:
1 -2 years of relevant experience or entry level with internship in App Development and/or Support requiredExperience working in environments supporting custom-built software applications and APIs.Proficiency in Jira Service Management (or similar) for ticketing and incident tracking and Confluence (or similar) for documentation management.Familiarity with database management tools (SQL Server Management Studio, etc.).Ability to run SQL Server queries, generate reports, and troubleshoot database issues.Familiarity with application performance monitoring and optimization techniques.Experience with some of the following technologies: C#, ASP.NET Core, RESTful APIs, Entity Framework Core, MS-SQL, React (v18), Redux, TypeScript, RTK Query, JEST unit testing, HTML, CSS.Experience with some of the following developer tools: Bitbucket (Git), JIRA, Azure DevOps, Postman, Swagger, etc.Benefits:
MoveDocs offers competitive compensation, and benefits that include medical, dental, vision and life insurance plans, plus 401k with company match and paid time off.About Us:MoveDocs
is a cloud-based fintech company designed to be an end-to-end solution for personal injury law firms and healthcare providers. We're fast-growing, and profitable. Founded in 2003, we're focused on helping uninsured and under-insured patients gain access to healthcare they need but cannot afford. We have relationships with hundreds of medical providers across the country
and we're just getting started.
We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible. #LI-LD1