Desktop Support Technician

Job Description:

Hardware repair of Laptops(HP & Lenovo) and iPads( standard and Air).

Assist users in diagnosing issues and perform technical services related to SOLIDWORKS CAD / PDM.

Uses installed Unified Endpoint Management and XDR systems to ensure all endpoints have up-to-date patches, backups and A/V scans.

Experience on Office 365 application troubleshooting and licensing model

Imaging of laptops to the standard image available.

Setting the equipment's (laptops & iPads) as per customer policy.

Advanced OS/software troubleshooting that cannot be resolved over the phone.

Thorough knowledge of iOS operating system, its upgrades and related troubleshooting.

Moderate knowledge of Android operating system, its upgrades and related troubleshooting.

Knowledge to troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse client etc. on IPads and Laptops.

Experienced troubleshooting of wireless and wired networks. Hands on experience on tools like MDM Airwatch console to manage user's mobile devices.