City of Spokane, WA
PROJECT EMPLOYEE - Business Systems Analyst II
City of Spokane, WA, Spokane, Washington, United States, 99254
Salary:
$70,971.12 - $100,725.12 Annually
Location :
City of Spokane, WA
Job Type:
Project Position
Job Number:
2024-00086
Department:
Police
Opening Date:
10/09/2024
Closing Date:
1/1/2025 11:59 AM Pacific
CLASS SUMMARY
The City of Spokane invites applicants to apply for the position of
Project Employee - Business Systems Analyst II
Under limited supervision, performs information technology support work and administrative coordination, emphasizing the maintenance and general administration of specialized computer programs and business systems within a City department.
EXAMPLES OF JOB FUNCTIONS
The following Responsibilities and Requirements are functions the individual who holds or desires the position must be ablet o perform unaided or with the assistance of a reasonable accommodation.
Key Responsibilities
Serves as the primary liaison for assigned specialized computer technology activities of their department;
Coordinates and supports the technical aspects of departmental information systems planning, development and maintenance.Provides primary support and administration for one or more specialized departmental systems and/or applications; adds and removes users; sets up and changes passwords; monitors system resources and availability; monitors and oversees system security measures.Assists with the identification of business needs, desired outcomes and process adjustments.Communicates with staff regarding system deficiencies and/or enhancement goals.Communicates with vendors regarding the feasibility and cost of such modifications.Coordinates the implementation of approved changes.Works closely with departments to enhance operational effectiveness, providing training on the Lean Business Improvement Process and facilitating ongoing progress.Monitors and reports on performance measurement related to identifying trends and root causes of performance gaps.Participates on complex applications development, enhancement and integration projects by coordinating assigned technical activities such as installation and testing processes.Makes system modifications as authorized.Communicates with department staff to ensure that needs are being met and to relay any concerns or problems to the appropriate parties.Installs hardware and software; ensures timely and appropriate installation of system upgrades.Performs application and system backups; plans, recommends and implements disaster recovery procedures.Troubleshoots, researches and resolves computer application and system performance, integrity, security, access and other issues/problems within technical parameters.Coordinates complex system problems with outside vendors and/or Information Technology Department staff.Reads and interprets computer printouts, reports and screen information.Compiles and processes statistical and Ad Hoc data for departments, vendors and others; ensures that data is complete and accurate.Provides applications-related training to end-users, employing a variety of software and methodologies to create instructional presentations; identifies repetitive user issues and either personally provides training or coordinates with vendors to provide more comprehensive training.Recommends and develops system access policies and procedures; develops and maintains system documentation and user instructions; creates and maintains system service records and resource contacts.Performs professional technical administrative support work involving data compilation, technical reporting and other areas; sets up databases, spreadsheets, presentations, graphics and other documents; develops complex forms and templates.May provide user support and coordination pertaining to phone, video, and other technology systems.May serve as a lead worker over subordinate clerical or technical administrative staff.Attends meetings, trainings and seminars.Serves on committees and task forces.Continuously communicates with supervisor regarding the status of assignments and projects.Performs other related duties as assigned.Knowledge of
Methods and techniques of providing application support, maintenance and administration including areas such as software installation, troubleshooting and testing.Principles and practices of business information technology customer service.Data organization and access methods in computerized systems.Standard business software tools such as database management, word processing, spreadsheet, e-mail, and Internet browser programs.Methods and techniques of performing technical research, statistical compilation and report development.Basic principles and practices of technology project management.Principles and practices of Lean business improvement processes in a government environment.Current developments and trends in performance management in a government environment.State, federal and local ordinances, laws, rules and regulations pertaining to public sector technology management.Skill in
Using tact, discretion, initiative and moderately independent judgment within established guidelines.Identifying technology related problems.Responding to customer requests.Researching, compiling and summarizing information, including statistical data.Organizing work, setting priorities, meeting critical deadlines and following up on assignments with a minimum of direction.Preparing cost estimates.Applying technical knowledge to solve problems or accomplish tasks.Communicating clearly and effectively, both orally and in writing.Preparing clear and concise reports, correspondence and other written materials.Establishing and maintaining effective working relationships within a customer service-oriented environment and with outside agencies.Ability To
Read, analyze and interpret moderately complex technical information including technical procedures and government regulations.Understand and carry out written and oral instructions with close attention to detail and accuracy.Adapt to and plan for changes in assignment and in the work environment.Work cooperatively and effectively with staff, customers, vendors and the public.Coordinate and perform multiple tasks simultaneously in a consistent and accurate manner.Investigate and evaluate information quickly and accurately and recommend an appropriate course of action.Communicate technical information systems concepts in a timely and understandable fashion to non-technical personnel.Interpret information that includes both abstract and concrete variables.Physical Demands
While performing the essential functions of the job, the incumbent is regularly required to walk, stand, bend and sit.Use hands to operate a keyboard, grasp, handle, or feel objects.Reach with hands and arms, above the shoulders and below the waist.Speak and hear normal speech in person and on the telephone.Lift, carry, push and pull objects up to 20 pounds.Working Conditions
Work is performed in a normal office environment with little exposure to outdoor temperatures, dirt and dust.The incumbent's typical working conditions are moderately quiet, but may include frequent exposure to computer noise.Duties may require some evening, weekend, holiday and/or on-call work.
MINIMUM QUALIFICATIONS
Open Entry Requirements:(Open-entry applicants must meet all requirements when they apply.)
Education: A bachelor's degree from an accredited four-year college or university in business or public administration, accounting, information systems, or a closely related field.Experience: Two years of progressively responsible professional experience in information technology support and business analysis or process improvement. .Substitution: An equivalent combination of education, training and experience may also be qualifying.We are an equal opportunity employer and value diversity within our organization. We do not discriminate on the basis ofrace, religion, color, national origin, gender identity, sexual orientation, age, marital status, familial status, geneticinformation, veteran/military status or disability status.
BENEFIT COMPENSATION VALUE
In addition to a salary, The City of Spokane provides a generous benefits package valued between $31,097 - $38,667.
INSURANCE BENEFITS
Eligibility:
Coverage begins for new hires and their dependents on the first day of the month following 30 consecutive days of employment.
Eligible Dependents:
Spouse or Domestic Partner, birth, adopted children or children placed for adoption, Domestic Partner's children, step-children who live with employee, and any child for whom employee is legal guardian or for whom coverage is required by a Qualified Medical Support Order. Adult children under age 26 are eligible.
MedicalQualified employees may select from two health carrier options; a Health Maintenance Organization (HMO) administered by Kaiser Permanente or a Preferred Provider Option (PPO) administered by Premera Blue Cross. The monthly premium varies dependent upon plan and coverage level selected.
VisionVision coverage is included in the medical plan selected. Costs for eye exams and hardware; lenses, frames or contacts varies depending on the medical plan selected.
DentalDental insurance is provided by Delta Dental of Washington. The monthly premium is minimal for employee and eligible dependents.
Life Insurance - Employee OnlyBasic Term Life Insurance is provided at one-and-a-half times the employee's annual base salary to a maximum of $150,000. The City pays the monthly premium in full.
Life Insurance - Eligible Dependent(s)Basic Term Life Insurance is provided at $7,500 for spouse/domestic partner and $3,000 for each child. The City pays the monthly premium in full.
Long-Term Disability InsuranceLong-Term Disability Insurance is provided by The Standard. The City pays the monthly premium in full.
Flexible Spending AccountThe City offers two optional Flexible Spending Accounts (FSA) - Health Care FSA and Dependent Care FSA. The Health Care FSA allows an employee to use pre-tax dollars to receive reimbursement for eligible medical, dental, and vision expenses. The Dependent Care FSA allows an employee to receive reimbursement for eligible daycare expenses for dependent children up to age 13 and other eligible dependents as defined by IRS Code.
AFLACSupplemental insurance is optional and is provided by AFLAC to help pay benefits that major medical insurance does not cover. The employee pays 100% of the monthly premium.
AudioNet Hearing Aid BenefitAudioNet Hearing Aid Benefit is optional. The City of Spokane has partnered with AudioNet America to offer a discounted Hearing Aid Program with fixed out-of-pocket costs.
LegalShield/ID ShieldPrepaid legal services and/or prepaid identity theft programs are optional. These programs pay for a limited number of documents to be reviewed, limited trial defense representation, the preparation of a standard will, identity theft consultation, restoration and monitoring according to terms of contract.
Pet InsuranceGet cash back on the everyday care your pet needs to stay healthy! Nationwide/Voluntary Pet Insurance is an optional plan in which City of Spokane Employees can enroll.
Voluntary Term Life InsuranceVoluntary Term Life Insurance is optional and is provided through The Standard Insurance Company and is subject to application review and approval. Additional coverage up to $300,000 is available for employees and their spouse/domestic partner. Dependent children can be insured for up to $10,000 each. The employee pays 100% of the monthly premium.
Continued Medical/Dental InsuranceEmployees separating from City service have the option to continue medical and/or dental insurance benefits in accordance with the Consolidated Omnibus Budget Reconciliation Act (COBRA). The employee pays 100% of the monthly premium in addition to a small monthly administrative fee.
RETIREMENT BENEFITS
Spokane Employees' Retirement SystemThe Spokane Employees' Retirement System (SERS) is a defined benefit pension plan covering non-uniformed employees whose positions are classified under the Civil Service Merit System. As a participant you contribute 11% of your salary toward your retirement. Contributions and earnings are tax deferred. The City also contributes 11% of your salary toward your retirement. Employees hired on or after January 1, 2015 become vested (eligible for a monthly benefit at retirement age) at seven years of service.
Deferred CompensationEnrollment in the City-sponsored 457 Deferred Compensation Plan administered by MissionSquare Retirement allows participants, on a voluntary basis, to defer a portion of their salary on a before or after tax basis. Contributions and associated earnings contributed on a before tax basis are eligible to receive City matching contributions and are tax deferred (not taxed until taken out). You can also choose to participate in the 457 Roth (after tax) contribution option. You may enroll in the 457 plan or change your contribution at any time. Minimum contribution is $15 per paycheck up to and is subject to the IRS annual limitations. The City will match employee contributions up to $150/month.
PAID TIME OFF
Official HolidaysThe City observes seven official holidays as paid. An official holiday that falls on a Saturday will be observed on the preceding Friday. An official holiday that falls on a Sunday will be observed on the Monday immediately following. The City observes Martin Luther King Jr's birthday but has not declared that day as an official holiday. For this reason, employees hired before the third Monday of January receive an additional eight hours of floating holiday time to be used in accordance with Spokane Managerial and Professional Association Collective Bargaining Agreement provisions.
Floating Holidays48 hours of Floating Holidays to be used as of January 1st. Floating holiday hours may not be carried over into the next year and any unused hours will not be paid at termination.
Vacation LeaveEmployees earn paid vacation hours each pay period. The number of hours earned depends upon the employee's length of employment and the number of hours in a pay status. Vacation accrual ranges from 12 days per year for a new employee to 20 days per year after 11 years of employment. Unused vacation hours carry over each year but are subject to maximum accrual amounts in accordance with Spokane Managerial and Professional Association Collective Bargaining Agreement provisions.
Sick LeaveSick leave accrues at a rate of six (6) hours per biweekly pay period. Employees must be in paid status for 80% of that pay period to accrue sick leave. Unused sick leave hours carry over each year.
Other LeavesThe City also provides several other paid and unpaid leaves, such as: bereavement leave, Family and Medical Leave, maternity leave, jury duty, and military duty leave.
WORK/LIFE PROGRAMS
Employee Assistance ProgramThe Employee Assistance Program (EAP) is a referral and counseling service administered by Deer Oaks. It provides a myriad of services to employees and their household members. Services include receiving confidential assistance for personal issues, such as managing stress, depression, parenting, alcohol/drugs, grief, etc. Each household member is eligible to receive up to eight counseling sessions per issue per year at no charge. There is also a benefit relating financial or legal concerns in addition to Worklife/Convenience services and online tools.
Employer Sponsored Bus Pass (ESBP) ProgramThe City of Spokane encourages employees to use alternatives to driving alone to work and participates in the ESBP Program offered by Spokane Transit Authority (STA). The program provides a bus pass for unlimited rides free of charge.
Revised March 15, 2022
$70,971.12 - $100,725.12 Annually
Location :
City of Spokane, WA
Job Type:
Project Position
Job Number:
2024-00086
Department:
Police
Opening Date:
10/09/2024
Closing Date:
1/1/2025 11:59 AM Pacific
CLASS SUMMARY
The City of Spokane invites applicants to apply for the position of
Project Employee - Business Systems Analyst II
Under limited supervision, performs information technology support work and administrative coordination, emphasizing the maintenance and general administration of specialized computer programs and business systems within a City department.
EXAMPLES OF JOB FUNCTIONS
The following Responsibilities and Requirements are functions the individual who holds or desires the position must be ablet o perform unaided or with the assistance of a reasonable accommodation.
Key Responsibilities
Serves as the primary liaison for assigned specialized computer technology activities of their department;
Coordinates and supports the technical aspects of departmental information systems planning, development and maintenance.Provides primary support and administration for one or more specialized departmental systems and/or applications; adds and removes users; sets up and changes passwords; monitors system resources and availability; monitors and oversees system security measures.Assists with the identification of business needs, desired outcomes and process adjustments.Communicates with staff regarding system deficiencies and/or enhancement goals.Communicates with vendors regarding the feasibility and cost of such modifications.Coordinates the implementation of approved changes.Works closely with departments to enhance operational effectiveness, providing training on the Lean Business Improvement Process and facilitating ongoing progress.Monitors and reports on performance measurement related to identifying trends and root causes of performance gaps.Participates on complex applications development, enhancement and integration projects by coordinating assigned technical activities such as installation and testing processes.Makes system modifications as authorized.Communicates with department staff to ensure that needs are being met and to relay any concerns or problems to the appropriate parties.Installs hardware and software; ensures timely and appropriate installation of system upgrades.Performs application and system backups; plans, recommends and implements disaster recovery procedures.Troubleshoots, researches and resolves computer application and system performance, integrity, security, access and other issues/problems within technical parameters.Coordinates complex system problems with outside vendors and/or Information Technology Department staff.Reads and interprets computer printouts, reports and screen information.Compiles and processes statistical and Ad Hoc data for departments, vendors and others; ensures that data is complete and accurate.Provides applications-related training to end-users, employing a variety of software and methodologies to create instructional presentations; identifies repetitive user issues and either personally provides training or coordinates with vendors to provide more comprehensive training.Recommends and develops system access policies and procedures; develops and maintains system documentation and user instructions; creates and maintains system service records and resource contacts.Performs professional technical administrative support work involving data compilation, technical reporting and other areas; sets up databases, spreadsheets, presentations, graphics and other documents; develops complex forms and templates.May provide user support and coordination pertaining to phone, video, and other technology systems.May serve as a lead worker over subordinate clerical or technical administrative staff.Attends meetings, trainings and seminars.Serves on committees and task forces.Continuously communicates with supervisor regarding the status of assignments and projects.Performs other related duties as assigned.Knowledge of
Methods and techniques of providing application support, maintenance and administration including areas such as software installation, troubleshooting and testing.Principles and practices of business information technology customer service.Data organization and access methods in computerized systems.Standard business software tools such as database management, word processing, spreadsheet, e-mail, and Internet browser programs.Methods and techniques of performing technical research, statistical compilation and report development.Basic principles and practices of technology project management.Principles and practices of Lean business improvement processes in a government environment.Current developments and trends in performance management in a government environment.State, federal and local ordinances, laws, rules and regulations pertaining to public sector technology management.Skill in
Using tact, discretion, initiative and moderately independent judgment within established guidelines.Identifying technology related problems.Responding to customer requests.Researching, compiling and summarizing information, including statistical data.Organizing work, setting priorities, meeting critical deadlines and following up on assignments with a minimum of direction.Preparing cost estimates.Applying technical knowledge to solve problems or accomplish tasks.Communicating clearly and effectively, both orally and in writing.Preparing clear and concise reports, correspondence and other written materials.Establishing and maintaining effective working relationships within a customer service-oriented environment and with outside agencies.Ability To
Read, analyze and interpret moderately complex technical information including technical procedures and government regulations.Understand and carry out written and oral instructions with close attention to detail and accuracy.Adapt to and plan for changes in assignment and in the work environment.Work cooperatively and effectively with staff, customers, vendors and the public.Coordinate and perform multiple tasks simultaneously in a consistent and accurate manner.Investigate and evaluate information quickly and accurately and recommend an appropriate course of action.Communicate technical information systems concepts in a timely and understandable fashion to non-technical personnel.Interpret information that includes both abstract and concrete variables.Physical Demands
While performing the essential functions of the job, the incumbent is regularly required to walk, stand, bend and sit.Use hands to operate a keyboard, grasp, handle, or feel objects.Reach with hands and arms, above the shoulders and below the waist.Speak and hear normal speech in person and on the telephone.Lift, carry, push and pull objects up to 20 pounds.Working Conditions
Work is performed in a normal office environment with little exposure to outdoor temperatures, dirt and dust.The incumbent's typical working conditions are moderately quiet, but may include frequent exposure to computer noise.Duties may require some evening, weekend, holiday and/or on-call work.
MINIMUM QUALIFICATIONS
Open Entry Requirements:(Open-entry applicants must meet all requirements when they apply.)
Education: A bachelor's degree from an accredited four-year college or university in business or public administration, accounting, information systems, or a closely related field.Experience: Two years of progressively responsible professional experience in information technology support and business analysis or process improvement. .Substitution: An equivalent combination of education, training and experience may also be qualifying.We are an equal opportunity employer and value diversity within our organization. We do not discriminate on the basis ofrace, religion, color, national origin, gender identity, sexual orientation, age, marital status, familial status, geneticinformation, veteran/military status or disability status.
BENEFIT COMPENSATION VALUE
In addition to a salary, The City of Spokane provides a generous benefits package valued between $31,097 - $38,667.
INSURANCE BENEFITS
Eligibility:
Coverage begins for new hires and their dependents on the first day of the month following 30 consecutive days of employment.
Eligible Dependents:
Spouse or Domestic Partner, birth, adopted children or children placed for adoption, Domestic Partner's children, step-children who live with employee, and any child for whom employee is legal guardian or for whom coverage is required by a Qualified Medical Support Order. Adult children under age 26 are eligible.
MedicalQualified employees may select from two health carrier options; a Health Maintenance Organization (HMO) administered by Kaiser Permanente or a Preferred Provider Option (PPO) administered by Premera Blue Cross. The monthly premium varies dependent upon plan and coverage level selected.
VisionVision coverage is included in the medical plan selected. Costs for eye exams and hardware; lenses, frames or contacts varies depending on the medical plan selected.
DentalDental insurance is provided by Delta Dental of Washington. The monthly premium is minimal for employee and eligible dependents.
Life Insurance - Employee OnlyBasic Term Life Insurance is provided at one-and-a-half times the employee's annual base salary to a maximum of $150,000. The City pays the monthly premium in full.
Life Insurance - Eligible Dependent(s)Basic Term Life Insurance is provided at $7,500 for spouse/domestic partner and $3,000 for each child. The City pays the monthly premium in full.
Long-Term Disability InsuranceLong-Term Disability Insurance is provided by The Standard. The City pays the monthly premium in full.
Flexible Spending AccountThe City offers two optional Flexible Spending Accounts (FSA) - Health Care FSA and Dependent Care FSA. The Health Care FSA allows an employee to use pre-tax dollars to receive reimbursement for eligible medical, dental, and vision expenses. The Dependent Care FSA allows an employee to receive reimbursement for eligible daycare expenses for dependent children up to age 13 and other eligible dependents as defined by IRS Code.
AFLACSupplemental insurance is optional and is provided by AFLAC to help pay benefits that major medical insurance does not cover. The employee pays 100% of the monthly premium.
AudioNet Hearing Aid BenefitAudioNet Hearing Aid Benefit is optional. The City of Spokane has partnered with AudioNet America to offer a discounted Hearing Aid Program with fixed out-of-pocket costs.
LegalShield/ID ShieldPrepaid legal services and/or prepaid identity theft programs are optional. These programs pay for a limited number of documents to be reviewed, limited trial defense representation, the preparation of a standard will, identity theft consultation, restoration and monitoring according to terms of contract.
Pet InsuranceGet cash back on the everyday care your pet needs to stay healthy! Nationwide/Voluntary Pet Insurance is an optional plan in which City of Spokane Employees can enroll.
Voluntary Term Life InsuranceVoluntary Term Life Insurance is optional and is provided through The Standard Insurance Company and is subject to application review and approval. Additional coverage up to $300,000 is available for employees and their spouse/domestic partner. Dependent children can be insured for up to $10,000 each. The employee pays 100% of the monthly premium.
Continued Medical/Dental InsuranceEmployees separating from City service have the option to continue medical and/or dental insurance benefits in accordance with the Consolidated Omnibus Budget Reconciliation Act (COBRA). The employee pays 100% of the monthly premium in addition to a small monthly administrative fee.
RETIREMENT BENEFITS
Spokane Employees' Retirement SystemThe Spokane Employees' Retirement System (SERS) is a defined benefit pension plan covering non-uniformed employees whose positions are classified under the Civil Service Merit System. As a participant you contribute 11% of your salary toward your retirement. Contributions and earnings are tax deferred. The City also contributes 11% of your salary toward your retirement. Employees hired on or after January 1, 2015 become vested (eligible for a monthly benefit at retirement age) at seven years of service.
Deferred CompensationEnrollment in the City-sponsored 457 Deferred Compensation Plan administered by MissionSquare Retirement allows participants, on a voluntary basis, to defer a portion of their salary on a before or after tax basis. Contributions and associated earnings contributed on a before tax basis are eligible to receive City matching contributions and are tax deferred (not taxed until taken out). You can also choose to participate in the 457 Roth (after tax) contribution option. You may enroll in the 457 plan or change your contribution at any time. Minimum contribution is $15 per paycheck up to and is subject to the IRS annual limitations. The City will match employee contributions up to $150/month.
PAID TIME OFF
Official HolidaysThe City observes seven official holidays as paid. An official holiday that falls on a Saturday will be observed on the preceding Friday. An official holiday that falls on a Sunday will be observed on the Monday immediately following. The City observes Martin Luther King Jr's birthday but has not declared that day as an official holiday. For this reason, employees hired before the third Monday of January receive an additional eight hours of floating holiday time to be used in accordance with Spokane Managerial and Professional Association Collective Bargaining Agreement provisions.
Floating Holidays48 hours of Floating Holidays to be used as of January 1st. Floating holiday hours may not be carried over into the next year and any unused hours will not be paid at termination.
Vacation LeaveEmployees earn paid vacation hours each pay period. The number of hours earned depends upon the employee's length of employment and the number of hours in a pay status. Vacation accrual ranges from 12 days per year for a new employee to 20 days per year after 11 years of employment. Unused vacation hours carry over each year but are subject to maximum accrual amounts in accordance with Spokane Managerial and Professional Association Collective Bargaining Agreement provisions.
Sick LeaveSick leave accrues at a rate of six (6) hours per biweekly pay period. Employees must be in paid status for 80% of that pay period to accrue sick leave. Unused sick leave hours carry over each year.
Other LeavesThe City also provides several other paid and unpaid leaves, such as: bereavement leave, Family and Medical Leave, maternity leave, jury duty, and military duty leave.
WORK/LIFE PROGRAMS
Employee Assistance ProgramThe Employee Assistance Program (EAP) is a referral and counseling service administered by Deer Oaks. It provides a myriad of services to employees and their household members. Services include receiving confidential assistance for personal issues, such as managing stress, depression, parenting, alcohol/drugs, grief, etc. Each household member is eligible to receive up to eight counseling sessions per issue per year at no charge. There is also a benefit relating financial or legal concerns in addition to Worklife/Convenience services and online tools.
Employer Sponsored Bus Pass (ESBP) ProgramThe City of Spokane encourages employees to use alternatives to driving alone to work and participates in the ESBP Program offered by Spokane Transit Authority (STA). The program provides a bus pass for unlimited rides free of charge.
Revised March 15, 2022