Genesys IVR/ACD/Routing Engineer

Design, implement, and help maintain Genesys Cloud CX solution, focusing on integration and deployment in a cloud environment.Configure and manage IVR (Interactive Voice Response) and ACD (Automatic Call Distribution) - Required.Experience working with, building and reviewing interactive flows using Genesys "Designer" - Required.Experience with legacy Genesys (Engage) and migrating call and routing flows from Engage to Cloud CX is a desired plus!Experience with Genesys WFM/WFO to optimize contact center operations - is a plus.Accustomed to collaborating with cross-functional teams, including IT, Operations - Call Centers, management, and external vendors to ensure seamless functionality and scalability of the Genesys contact center system.Experience with Conversational & Generative AI is not required, but considered a plus.Must have excellent communication and documentation, skills.Adept at using visual diagram tools (i.e. Visio, LucidChart, etc.)Experience working with financial / banking / investment firms is a plus.