Diverse Lynx
Genesys cloud developer
Diverse Lynx, Atlanta, Georgia, United States, 30383
Role- Genesys cloud developerLocation- Atlanta ,GAJob Type- Fulltime
With Genesys Engage knowledge:
Requirement discussions with business and technical teams; Analysis of the requirements in scopeInvolvement in architecture review discussions; Design document update/creationDevelop the architect flows and data table configurations using Genesys cloudMigration of legacy Genesys Engage Contact Center to Genesys Cloud CX, with focus on solution design, integration, implementation and deployment in a cloud environment.Consolidate old flows, configure new flows using Genesys Designer and/or Architect in Cloud CX.Manage overall IVR (Interactive Voice Response) and ACD (Automatic Call Distribution) routing including developing, deploying, and QA supportDevelopment and technical support using Genesys Engage (On-Prem) and Genesys CloudDeployment planning for weekend release; Deployment support during TCM windows
Collaborate with cross-functional teams, including IT, Operations-Call Centers, management, and external vendors to ensure seamless functionality and scalability of the Genesys contact center system
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
With Genesys Engage knowledge:
Requirement discussions with business and technical teams; Analysis of the requirements in scopeInvolvement in architecture review discussions; Design document update/creationDevelop the architect flows and data table configurations using Genesys cloudMigration of legacy Genesys Engage Contact Center to Genesys Cloud CX, with focus on solution design, integration, implementation and deployment in a cloud environment.Consolidate old flows, configure new flows using Genesys Designer and/or Architect in Cloud CX.Manage overall IVR (Interactive Voice Response) and ACD (Automatic Call Distribution) routing including developing, deploying, and QA supportDevelopment and technical support using Genesys Engage (On-Prem) and Genesys CloudDeployment planning for weekend release; Deployment support during TCM windows
Collaborate with cross-functional teams, including IT, Operations-Call Centers, management, and external vendors to ensure seamless functionality and scalability of the Genesys contact center system
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.