Hawaiian Telcom
Desktop Support Engineer
Hawaiian Telcom, Honolulu, Hawaii, United States, 96814
Job Purpose
We are looking to hire a Desktop Support Engineer to provide fast and effective support for computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and troubleshoot basic IT-related issues. To ensure success, you should have extensive knowledge of current operating systems and applications, good problem-solving skills, and high-level interpersonal skills.
Essential FunctionsProvide remote and on-site support for one or more locations as neededResponding to end user support requests and escalations from the Helpdesk via ticketsHardware installations, upgrades, and troubleshootingInstalling Windows software, patches, updates, and 3rd party applicationsKnowledge of desktop encryptionWorkstation deploymentsWorkstation image creation and managementProviding basic guidance in computer operation and managementSpecial projects as required.Education
Bachelor's degree in computer science or information technology preferred.Experience
2 to 3 years of IT experienceCertifications, Accreditations, Licenses
Microsoft 365 Certified: Modern Desktop Administrator Associate preferredA+ Certification preferredSpecial Knowledge, Skills, and Abilities
Knowledge of computer hardware systems, chipsets, memory modules, and peripheralsKnowledge of SCCM and other popular organizations endpoint support systems (such as Automox, Ivanti, Manage Engine) - used for imaging, software updates, reporting, remediation, software applications, and remote connection systemsKnowledge of PowerShell, scripting, Grouo Policy and Active DirectoryExperience with Dell and HP computer hardwareKnowledge of Windows 10 and 11 operating systems and domain environmentsExperience with mobile devices (IOS, Android, Windows)Ability to independentily research, troubleshoot and solve complex hardware and software issuesSelf-motivated and able to work independently with limited supervisionAbility to travel and work after hours support/On-Call when necessaryExcellent interpersonal skillsGood written and oral communication skills required to communicate action items taken to resolve IT-related issues to end-users in terms easily understoodAbility to lift 50 poundsHDL is required
Supervisory Responsibility
No Supervisory Responsibility
Salary Range: $60,000 to $84,000
We were made aware of an employment scam in which a third-party is creating false communications under the Hawaiian Telcom name. We want to reiterate that Hawaiian Telcom never seeks payment from job applicants and only reaches out from @hawaiiantel.com email addresses. We are encouraging applicants to apply through our website at Hawaiian Telcom Careers for added security.
We are looking to hire a Desktop Support Engineer to provide fast and effective support for computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and troubleshoot basic IT-related issues. To ensure success, you should have extensive knowledge of current operating systems and applications, good problem-solving skills, and high-level interpersonal skills.
Essential FunctionsProvide remote and on-site support for one or more locations as neededResponding to end user support requests and escalations from the Helpdesk via ticketsHardware installations, upgrades, and troubleshootingInstalling Windows software, patches, updates, and 3rd party applicationsKnowledge of desktop encryptionWorkstation deploymentsWorkstation image creation and managementProviding basic guidance in computer operation and managementSpecial projects as required.Education
Bachelor's degree in computer science or information technology preferred.Experience
2 to 3 years of IT experienceCertifications, Accreditations, Licenses
Microsoft 365 Certified: Modern Desktop Administrator Associate preferredA+ Certification preferredSpecial Knowledge, Skills, and Abilities
Knowledge of computer hardware systems, chipsets, memory modules, and peripheralsKnowledge of SCCM and other popular organizations endpoint support systems (such as Automox, Ivanti, Manage Engine) - used for imaging, software updates, reporting, remediation, software applications, and remote connection systemsKnowledge of PowerShell, scripting, Grouo Policy and Active DirectoryExperience with Dell and HP computer hardwareKnowledge of Windows 10 and 11 operating systems and domain environmentsExperience with mobile devices (IOS, Android, Windows)Ability to independentily research, troubleshoot and solve complex hardware and software issuesSelf-motivated and able to work independently with limited supervisionAbility to travel and work after hours support/On-Call when necessaryExcellent interpersonal skillsGood written and oral communication skills required to communicate action items taken to resolve IT-related issues to end-users in terms easily understoodAbility to lift 50 poundsHDL is required
Supervisory Responsibility
No Supervisory Responsibility
Salary Range: $60,000 to $84,000
We were made aware of an employment scam in which a third-party is creating false communications under the Hawaiian Telcom name. We want to reiterate that Hawaiian Telcom never seeks payment from job applicants and only reaches out from @hawaiiantel.com email addresses. We are encouraging applicants to apply through our website at Hawaiian Telcom Careers for added security.