Jewelers Mutual Group
Support Specialist
Jewelers Mutual Group, Neenah, Wisconsin, United States, 54956
Summary
The Support Specialist plays a vital role in ensuring efficient client support and agency operations. This position involves handling client inquiries, managing correspondence, and providing essential administrative support to the agency.The Support Specialist works primarily on an hourly basis, with flexible shifts and occasional overtime.
WHY Jewelers Mutual:
We are a financially secure, exceptionally positioned, and intellectually curious company driven by our core values of Agility, Accountability and Relevancy!We continue to raise the tide of the jewelry industry we've served since 1913 through our innovative people, our unyielding customer commitment, and evolution of our products and services to be the most trusted advisor to all we serve.
With a generous benefits package, office locations throughout the United States, and a mantra of "making your mark today", consider evolving your career and shining bright with Jewelers Mutual Group!Essential Duties and Responsibilities
include the following. Other duties may be assigned.Answer incoming calls and assist clients and prospects with inquiries, policy clarifications, and general support, directing requests to the appropriate staff member as neededMonitor and manage the agency inbox and physical mail, distributing correspondence promptly to relevant team membersAssist with agency download, tracking and verifying the accuracy of policies and endorsements, creating and distributing Certificates of Insurance (COIs), and fulfilling other agency-related tasks as neededSupport general data entry, filing, and scanning needsCollaborate with the team to maintain organized documentation and records of client interactions and transactionsContribute to improving customer service processes and procedures to enhance client satisfactionPerform additional administrative duties as assigned by supervisors to support agency operations effectivelyTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Leadership Responsibilities
NoneQualifications
High school diploma or equivalent; additional education or certification is a plusPrevious experience in customer service, administrative support, or related fields is preferredExcellent verbal and written communication skills, with a customer-focused attitudeStrong organizational skills and attention to detail to handle multiple tasks efficientlyProficiency in basic computer applications and willingness to learn agency-specific softwareAbility to work independently and collaboratively within a team environmentAvailability to work primarily on an hourly basis with flexibility based on workload demandsLicensing in insurance is not required but considered a plusCertificates, Licenses, RegistrationsNonePhysical Requirements
Prolonged periods sitting at a desk and working on a computer.Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.
The Support Specialist plays a vital role in ensuring efficient client support and agency operations. This position involves handling client inquiries, managing correspondence, and providing essential administrative support to the agency.The Support Specialist works primarily on an hourly basis, with flexible shifts and occasional overtime.
WHY Jewelers Mutual:
We are a financially secure, exceptionally positioned, and intellectually curious company driven by our core values of Agility, Accountability and Relevancy!We continue to raise the tide of the jewelry industry we've served since 1913 through our innovative people, our unyielding customer commitment, and evolution of our products and services to be the most trusted advisor to all we serve.
With a generous benefits package, office locations throughout the United States, and a mantra of "making your mark today", consider evolving your career and shining bright with Jewelers Mutual Group!Essential Duties and Responsibilities
include the following. Other duties may be assigned.Answer incoming calls and assist clients and prospects with inquiries, policy clarifications, and general support, directing requests to the appropriate staff member as neededMonitor and manage the agency inbox and physical mail, distributing correspondence promptly to relevant team membersAssist with agency download, tracking and verifying the accuracy of policies and endorsements, creating and distributing Certificates of Insurance (COIs), and fulfilling other agency-related tasks as neededSupport general data entry, filing, and scanning needsCollaborate with the team to maintain organized documentation and records of client interactions and transactionsContribute to improving customer service processes and procedures to enhance client satisfactionPerform additional administrative duties as assigned by supervisors to support agency operations effectivelyTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Leadership Responsibilities
NoneQualifications
High school diploma or equivalent; additional education or certification is a plusPrevious experience in customer service, administrative support, or related fields is preferredExcellent verbal and written communication skills, with a customer-focused attitudeStrong organizational skills and attention to detail to handle multiple tasks efficientlyProficiency in basic computer applications and willingness to learn agency-specific softwareAbility to work independently and collaboratively within a team environmentAvailability to work primarily on an hourly basis with flexibility based on workload demandsLicensing in insurance is not required but considered a plusCertificates, Licenses, RegistrationsNonePhysical Requirements
Prolonged periods sitting at a desk and working on a computer.Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.