Systems Support Technician I

Summary:Looking for experienced Desktop Technician to support end users in Santa Ana, CA and MUST HAVE VIP experience and great customer service skills. Responsibilities: The qualified applicant will provide Tier II help desk support to users unable to resolve tech issues that exceed Tier 1 level support. The candidate must provide creative solutions to customer problems to ensure customer satisfaction and productivity. Coordinate customer and support issues to ensure timely distribution of knowledge and productivity ensuring a positive impact on customer satisfaction. Acquire and maintain knowledge of relevant product offering, current support policies, and methods of support delivery, in order to provide technically accurate solutions to customers. Consults with users to determine if existing hardware/software is in spec required to support functionality for system effectiveness given the existing network environment. Recommends and oversees the installation of required hardware/software upgrades necessary to restore or enhance user system functionality. Engages in testing and modification of user systems in support of eventual recommendation and implementation for hardware or software updates. As necessary, simulates or recreates user problems to resolve operating difficulties Creates documentation in support of the maintenance of a document library of completed deliverables. These will be maintained to track performance metrics and log actions taken to address user/interoperability issues that impact client operations. Responsible for updating documentation across the team and utilizing operationally derived knowledge from actual cases resolved. Creates and maintains documentation specific to the analysis of user equipment configuration for the project; submits regular documentation covering required configurations and impact to network and user functionality due to lack thereof. Consults with network services, software systems engineering, and/or applications development in the restoration of services or to identify and correct core problems. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Requirements: Must have experience in OS refresh efforts and professional working experience with Windows 11 is a requirement. Must have corporate Desktop support experience troubleshooting hardware and software issues. these roles will be 100% Deskside support on site. This is NOT a Service Desk(call center) role. Looking for a candidate that has corporate Desktop experience; looking for someone that has worked with high level clients and can support in the VIP space. Compensation:The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate's qualifications, skills, competencies, experience, location and end client requirements). Benefits and Ancillaries:Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. #AditiConsulting