Collegis LLC
IT Support Specialist
Collegis LLC, Oak Brook, Illinois, United States, 60523
Collegis Education
is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize expenses. With several decades of experience working within the higher education industry, the team at Collegis Education was founded within the walls of a college and expanded to help change more lives through education. Currently, the infrastructures established by Collegis Education support more than 40,000 students nationwide. For more information about Collegis Education, please visit www.CollegisEducation.com .
The
IT Support Specialist
position is expected to provide exceptional customer and managed IT services to our clients and employees. This opportunity will be located at our Oak Brook, IL office. Primary responsibilities include providing computer support to students, faculty, and employees which includes PC, Server, LAN, A/V and software support, among other items.
The
IT Support Specialist
also provides escalated support to the Personal Support Center on a rotating basis. The support department runs 24x7x365 and IT Support Specialist may be required to provide support during off hours or at off-site locations. Assignments of duties and daily tasks can change on a regular basis and focus can be reflected in a change in accounts supported. The IT Support Specialist is managed on their performance, customer service, adherence to processes, and continued commitment to success and learning.
Communication & Professionalism:
The IT Support Specialist's role is one that supports multiple clients in various technical scenarios. Maintaining excellent customer service and professional communication is critical to the success of individuals within this position.Be accountable for seeing assigned cases and tasks to completion by providing detailed documentation of troubleshooting steps taken for each support request. After completion, ensure user expectations are met to ensure the issue is fully resolvedEnsure productivity metrics are achieved and standardized processes are followedEnsure professional and courteous communication is maintained in all interactions including face to face, over the phone, via email, and chat correspondences.Adhere to and enforce company and client information security policiesReduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administerTechnical Support:
Maintain and support a mixed PC and MAC technology environmentDiagnose and repair telecom and networking infrastructure partnering with Network team for guidancePartner with other ITSS staff and leadership to develop Standard Operating Procedures, FAQs and maintain knowledgebase contentSupport user accounts within Active Directory, Microsoft 365 and Microsoft ExchangeParticipate and maintain real-time inventory controls of assets, including procurement, deployment of and decommissioning of equipmentCoordinate and set up AV for company meetings, including testing and setting up hardwareActively participate in departmental & client meetingsBe available in the event of outages and urgent needs (may be after hours)Adhere to and enforce the appropriate information security policies based on the sensitivity of company data and report any security related issuesReduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administerWhen applicable be available to assist other teams such as the Personal Support Center, Network and Server administration teams for assistance on other duties as assigned.Requirements
Minimum 2 years' experience supporting Windows & MAC operating systems in a corporation environmentKnowledge of Windows desktop operating systems and basic office applicationsExperience administering user and group objects in Active DirectoryExperience administering Office 365/Exchange mailboxesAbility to provide after-hours supportStrong interpersonal and communication skillsAttention to detail, with a focus on systems processes adherence and organizational skillsStrong analytical and problem solving skillsSelf-starter with the ability to work independently as well as within a team environmentPeriodic weekly travel is required to remote sites for on-site supportPreferred Skills:
Experience supporting Office 365 and Windows server platformsExperience working with Active DirectoryExperience supporting Cisco IP phones and Call ManagerEducation, Certifications and Licensures:
Two year degree or higher is preferred or equivalent work experienceMicrosoft, CompTIA A+ or other technical certificates desired
Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.
is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize expenses. With several decades of experience working within the higher education industry, the team at Collegis Education was founded within the walls of a college and expanded to help change more lives through education. Currently, the infrastructures established by Collegis Education support more than 40,000 students nationwide. For more information about Collegis Education, please visit www.CollegisEducation.com .
The
IT Support Specialist
position is expected to provide exceptional customer and managed IT services to our clients and employees. This opportunity will be located at our Oak Brook, IL office. Primary responsibilities include providing computer support to students, faculty, and employees which includes PC, Server, LAN, A/V and software support, among other items.
The
IT Support Specialist
also provides escalated support to the Personal Support Center on a rotating basis. The support department runs 24x7x365 and IT Support Specialist may be required to provide support during off hours or at off-site locations. Assignments of duties and daily tasks can change on a regular basis and focus can be reflected in a change in accounts supported. The IT Support Specialist is managed on their performance, customer service, adherence to processes, and continued commitment to success and learning.
Communication & Professionalism:
The IT Support Specialist's role is one that supports multiple clients in various technical scenarios. Maintaining excellent customer service and professional communication is critical to the success of individuals within this position.Be accountable for seeing assigned cases and tasks to completion by providing detailed documentation of troubleshooting steps taken for each support request. After completion, ensure user expectations are met to ensure the issue is fully resolvedEnsure productivity metrics are achieved and standardized processes are followedEnsure professional and courteous communication is maintained in all interactions including face to face, over the phone, via email, and chat correspondences.Adhere to and enforce company and client information security policiesReduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administerTechnical Support:
Maintain and support a mixed PC and MAC technology environmentDiagnose and repair telecom and networking infrastructure partnering with Network team for guidancePartner with other ITSS staff and leadership to develop Standard Operating Procedures, FAQs and maintain knowledgebase contentSupport user accounts within Active Directory, Microsoft 365 and Microsoft ExchangeParticipate and maintain real-time inventory controls of assets, including procurement, deployment of and decommissioning of equipmentCoordinate and set up AV for company meetings, including testing and setting up hardwareActively participate in departmental & client meetingsBe available in the event of outages and urgent needs (may be after hours)Adhere to and enforce the appropriate information security policies based on the sensitivity of company data and report any security related issuesReduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administerWhen applicable be available to assist other teams such as the Personal Support Center, Network and Server administration teams for assistance on other duties as assigned.Requirements
Minimum 2 years' experience supporting Windows & MAC operating systems in a corporation environmentKnowledge of Windows desktop operating systems and basic office applicationsExperience administering user and group objects in Active DirectoryExperience administering Office 365/Exchange mailboxesAbility to provide after-hours supportStrong interpersonal and communication skillsAttention to detail, with a focus on systems processes adherence and organizational skillsStrong analytical and problem solving skillsSelf-starter with the ability to work independently as well as within a team environmentPeriodic weekly travel is required to remote sites for on-site supportPreferred Skills:
Experience supporting Office 365 and Windows server platformsExperience working with Active DirectoryExperience supporting Cisco IP phones and Call ManagerEducation, Certifications and Licensures:
Two year degree or higher is preferred or equivalent work experienceMicrosoft, CompTIA A+ or other technical certificates desired
Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.