Carrier
Technical Support Engineer
Carrier, Kennesaw, Georgia, us, 30156
Country:United States of AmericaLocation:CAG11: ALC Other HG 1025 Cobb Place Blvd, Kennesaw, GA, 30144 USA
At
Carrier
we make modern life possible by delivering groundbreaking systems and services that help buildings, homes and the cold chain become more healthy, safe, sustainable, and intelligent. Our global team of dedicated employees continues to set industry standards by pursuing the latest research and developments to improve the lives of our customers. We're constantly growing, seeking out talented, like-minded people who are committed to our primary duty: to be the world's first choice in HVAC and refrigeration.
At
Automated Logic (ALC) , we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating, and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.
About this role
The
Technical Support Engineer
will be responsible for Tier Three technical support Engineer and will be part of a highly skilled team that supports to the ALC dealer network. This role involves troubleshooting and resolving complex issues related to hardware, and software products through both online and phone-based support. Additionally, the Technical Support Engineer will contribute to product development by offering feedback to the documentation and training teams, conducting final product checkouts, and participating in beta testing.
This is a
hybrid role
based out of the
Kennesaw, GA facility , with three days in the office and two days working from home.
Key ResponsibilitiesProvide expert-level technical support for Automated Logic hardware, and software productsCollaborate with other engineers in a team-oriented environment)to resolve complex technical issuesDeliver feedback to Documentation and Training teams to improve product and user materialsConduct final checkouts of new products before release to ensure quality and functionalityParticipate in beta testing and contribute to the ongoing development of productsAssist the Training department with content delivery and supportBasic Qualifications
Bachelor's degree2 plus years of experience in a technical support role OR with hardware and software productsPreferred Qualifications
Bachelor's degree in engineering, computer science, or information technologyRelevant Technical certificationExperience in a Tier Three technical support roleAbility to troubleshoot and solve complex technical issuesKnowledge of networking, control systems, and automationIn-depth knowledge of TCP/IP fundamentalsBasic knowledge of database fundamentalsAbility to create, review, and edit technical documentationExperience with Linux and HVAC systemsEnglish communication skills, both written and verbalAble to convey complex technical information clearlyExperience working collaboratively within a teamCommitment to continuous learning and professional development through training programsAbility to work independently with minimal supervision
RSRCAR
#LI-hybrid
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
Click on this link to read the Job Applicant's Privacy Notice
At
Carrier
we make modern life possible by delivering groundbreaking systems and services that help buildings, homes and the cold chain become more healthy, safe, sustainable, and intelligent. Our global team of dedicated employees continues to set industry standards by pursuing the latest research and developments to improve the lives of our customers. We're constantly growing, seeking out talented, like-minded people who are committed to our primary duty: to be the world's first choice in HVAC and refrigeration.
At
Automated Logic (ALC) , we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating, and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.
About this role
The
Technical Support Engineer
will be responsible for Tier Three technical support Engineer and will be part of a highly skilled team that supports to the ALC dealer network. This role involves troubleshooting and resolving complex issues related to hardware, and software products through both online and phone-based support. Additionally, the Technical Support Engineer will contribute to product development by offering feedback to the documentation and training teams, conducting final product checkouts, and participating in beta testing.
This is a
hybrid role
based out of the
Kennesaw, GA facility , with three days in the office and two days working from home.
Key ResponsibilitiesProvide expert-level technical support for Automated Logic hardware, and software productsCollaborate with other engineers in a team-oriented environment)to resolve complex technical issuesDeliver feedback to Documentation and Training teams to improve product and user materialsConduct final checkouts of new products before release to ensure quality and functionalityParticipate in beta testing and contribute to the ongoing development of productsAssist the Training department with content delivery and supportBasic Qualifications
Bachelor's degree2 plus years of experience in a technical support role OR with hardware and software productsPreferred Qualifications
Bachelor's degree in engineering, computer science, or information technologyRelevant Technical certificationExperience in a Tier Three technical support roleAbility to troubleshoot and solve complex technical issuesKnowledge of networking, control systems, and automationIn-depth knowledge of TCP/IP fundamentalsBasic knowledge of database fundamentalsAbility to create, review, and edit technical documentationExperience with Linux and HVAC systemsEnglish communication skills, both written and verbalAble to convey complex technical information clearlyExperience working collaboratively within a teamCommitment to continuous learning and professional development through training programsAbility to work independently with minimal supervision
RSRCAR
#LI-hybrid
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
Click on this link to read the Job Applicant's Privacy Notice