Tekfortune Inc
:: Desktop Support
Tekfortune Inc, El Paso, Texas, us, 88568
Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.
Job Title: Desktop SupportLocation: El Paso, TX, USA, 79922Mode : Contract (6+ Months) (Day 1 Onsite)
Primary Responsibilities:
Supervises a team of Tier 2 Desktop Technician personnel, including resource management and planning, hiring, development, training and performance coaching. Provides guidance and support to staff to ensure departmental objectives are achievedMonitors ticket queue to ensure Service Level Agreements (SLA's) are met and that proper documentation procedure is followedEnsures proper support processes and standard operating procedures are documented and followed to ensure timely resolution of technology issuesParticipates in and facilitates IT meetings with internal customers and other support staffEnsures proper inventory management of technology equipment including maintaining stock of imaged desktops, laptops, tabletsEscalates incidents to proper internal IT teams as neededActs as team contact when manager is not available for escalation, meetings, day-to-day operations to include on-call coverage
Required Qualifications:
Undergraduate degree or equivalent experience.2+ years of supervisor experience in a technical settingDemonstrated leadership experience with the ability to lead and direct others to achieve or exceed individual and organizational goals and objectivesExperience supporting executive or VIP level customersAbility to supervise technical staff and understand and escalate technical issuesAbility to meet scheduled task requirements within assigned deadlines
Preferred Qualifications:
1 year or more in a tech lead or team lead role helping with hiring, performance reviews and coaching staffExperience creating technical documentation and Standard Operating Procedures (SOPs)Previous experience in a supervisory or manager type IT roleTechnical certifications including CompTIA, HDI, or Microsoft Certifications
For more information and other jobs available please contact our recruitment team at careers@tekfortune.com. To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/.
Job Title: Desktop SupportLocation: El Paso, TX, USA, 79922Mode : Contract (6+ Months) (Day 1 Onsite)
Primary Responsibilities:
Supervises a team of Tier 2 Desktop Technician personnel, including resource management and planning, hiring, development, training and performance coaching. Provides guidance and support to staff to ensure departmental objectives are achievedMonitors ticket queue to ensure Service Level Agreements (SLA's) are met and that proper documentation procedure is followedEnsures proper support processes and standard operating procedures are documented and followed to ensure timely resolution of technology issuesParticipates in and facilitates IT meetings with internal customers and other support staffEnsures proper inventory management of technology equipment including maintaining stock of imaged desktops, laptops, tabletsEscalates incidents to proper internal IT teams as neededActs as team contact when manager is not available for escalation, meetings, day-to-day operations to include on-call coverage
Required Qualifications:
Undergraduate degree or equivalent experience.2+ years of supervisor experience in a technical settingDemonstrated leadership experience with the ability to lead and direct others to achieve or exceed individual and organizational goals and objectivesExperience supporting executive or VIP level customersAbility to supervise technical staff and understand and escalate technical issuesAbility to meet scheduled task requirements within assigned deadlines
Preferred Qualifications:
1 year or more in a tech lead or team lead role helping with hiring, performance reviews and coaching staffExperience creating technical documentation and Standard Operating Procedures (SOPs)Previous experience in a supervisory or manager type IT roleTechnical certifications including CompTIA, HDI, or Microsoft Certifications
For more information and other jobs available please contact our recruitment team at careers@tekfortune.com. To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/.