Tekfortune Inc
Desktop Support Technician
Tekfortune Inc, Torrance, California, United States, 90504
Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.
Title :Desktop Support TechnicianLocation : Torrance, CA (onsite)
Responsibilities:Provide high level of customer serviceProvide phone and deskside support to end users across the siteUtilize the SNOW ticket tracking system to categorize, prioritize and escalate issues as necessaryTake ownership of issue\request through resolution or escalationAnalyze hardware and software problems, perform trouble shooting per approved procedures, identify alternative solutions and take appropriate corrective actionPerform hardware and software setup, configuration, and testing per current standards and approved procedures Help create and maintain system support documentation
Additional Responsibilities:
Maintain excellent ticket hygiene (SLA management of tickets and tasks) in ticketing toolEnsure that work is carried out within agreed Service Levels. (SLA's)Client on-boarding, transfers, and off-boarding effortsMaintain high level of accuracy of AMDBAvailability during weekend and after hours as per rotational rosterFinish Projects (asset refresh etc) in a timely mannerWork on IMACDs and off hours move requestsWork with the team lead to make the team lead successful and be a great team playerHelp users facing issues with Mobile DevicesShow urgency in helping C - suite users and provide exceptional service
Qualifications :
A+ certification and CCNA required2+ years of experience in Microsoft Windows and network troubleshooting, web based application support, and familiarity with the entire Microsoft end user suite of productsStrong interpersonal skills and thoughtful and effective communicatorExcellent analytical and problem-solving skillsExcellent time management and organization skillsStrong written and oral communication skillsStrong experience and understanding of Office\O365 Experienced in working with Service-Now platform preferred but not necessaryWorking knowledge/experience with PC Imaging Tools.Working knowledge/experience with diagnosis and remote control tools.Working knowledge/experience with Audio/Visual equipment used in presentation/conference rooms.
For more information and other jobs available please contact our recruitment team at careers@tekfortune.com. To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/.
Title :Desktop Support TechnicianLocation : Torrance, CA (onsite)
Responsibilities:Provide high level of customer serviceProvide phone and deskside support to end users across the siteUtilize the SNOW ticket tracking system to categorize, prioritize and escalate issues as necessaryTake ownership of issue\request through resolution or escalationAnalyze hardware and software problems, perform trouble shooting per approved procedures, identify alternative solutions and take appropriate corrective actionPerform hardware and software setup, configuration, and testing per current standards and approved procedures Help create and maintain system support documentation
Additional Responsibilities:
Maintain excellent ticket hygiene (SLA management of tickets and tasks) in ticketing toolEnsure that work is carried out within agreed Service Levels. (SLA's)Client on-boarding, transfers, and off-boarding effortsMaintain high level of accuracy of AMDBAvailability during weekend and after hours as per rotational rosterFinish Projects (asset refresh etc) in a timely mannerWork on IMACDs and off hours move requestsWork with the team lead to make the team lead successful and be a great team playerHelp users facing issues with Mobile DevicesShow urgency in helping C - suite users and provide exceptional service
Qualifications :
A+ certification and CCNA required2+ years of experience in Microsoft Windows and network troubleshooting, web based application support, and familiarity with the entire Microsoft end user suite of productsStrong interpersonal skills and thoughtful and effective communicatorExcellent analytical and problem-solving skillsExcellent time management and organization skillsStrong written and oral communication skillsStrong experience and understanding of Office\O365 Experienced in working with Service-Now platform preferred but not necessaryWorking knowledge/experience with PC Imaging Tools.Working knowledge/experience with diagnosis and remote control tools.Working knowledge/experience with Audio/Visual equipment used in presentation/conference rooms.
For more information and other jobs available please contact our recruitment team at careers@tekfortune.com. To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/.