City of Raleigh, NC
Customer Service Technician
City of Raleigh, NC, Raleigh, North Carolina, United States, 27601
Salary:
$14.04 - $22.46 Hourly
Location :
Raleigh, NC
Job Type:
Part-Time
Job Number:
2024-00895
Department:
Accessible Ral Transit-Tran Sv
Opening Date:
10/04/2024
Closing Date:
10/25/2024 11:59 PM Eastern
Work Hours:
Monday - Friday; 8:30am - 5:15pm
Hiring Range:
$14.04 - $22.46
Job Description
The City of Raleigh is seeking a
Customer Service Technician
devoted to providing direct customer service to the public involving information exchange, reservations/registrations or sales, payment and/or billing transactions.
Incumbents provide semi-skilled and skill technical work in resolving and addressing customer concerns within standard procedures. Work may include fulfilling service requests by completing work order requests and routing requests; identifying billing associated with work orders if applicable, and processing billing; enforcing collections procedures for delinquent accounts; verifying identity of account owners where required; responding to customer inquiries; researching and resolving billing issues/inquiries and disputes and providing explanations to customers; handling customer complaints; and maintaining data and reports
This part-time position is 24 hours per week, distributed over four days, with each shift being six hours in length.Duties and Responsibilities
Provides clerical support and service to internal and external customers; responds to inquiries and provides information related to programs and services; performs account verifications; fulfills service requests; and reviews and resolves complaints/issues, or provides a referral to appropriate resourceReviews and processes forms and transactions which may include: accepting and applying payments to appropriate customer and ledger accounts; activating or inactivating accounts based on payment status; coordinating billing based on completed services; issuing refunds, change, vouchers, receipts; processing reservation requests, registrations, purchase/ticket or rental requests; and/or assisting customers with forms completionEnters, updates and maintains system data; verifies accuracy of data input or system generated updates; makes corrections; posts account adjustments; collects and compiles data; prepares basic summary reports. May balance daily revenue receipts and prepare bank depositsPerforms basic research, reviews reports, gathers and verifies information; contacts customers to provide follow up information which may include: general account information; program reservation status; past due account balance information; collection procedures related to delinquent accounts; payment plan options; and/or billing issuesMaintains, organizes and retrieves files, records, documentation, forms, lists and/or supplies; initiates requests to replenish supplies and for equipment maintenance needs.Provides assistance in scheduling meetings, trips and/or activities; makes reservations; schedules resources which may include catering, meeting equipment and supplies.Performs other duties of a similar nature and level as assigned.
Typical Qualifications
Education and Experience:High School Diploma or GED and two years of related customer service experience
OR
n equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth.Additional Information
Knowledge of:
Standard practices, methods and materials of assigned workBasic mathematical conceptsBasic filing and record-keeping principlesOccupational hazards and applicable safety principles and practicesUses and properties of supplies and equipmentCash handling proceduresApplicable federal, state and local laws, codes, regulationsCustomer service principlesSpecialized equipment relevant to area of assignmentSkill In:
Following directions and meeting standardsProviding attention to detail in assignmentsProofreading and error correctionMaintaining and updating data and documentationComprehending reference books and manualsOperating assigned tools and equipmentOrganizing and maintaining records and filesInterpreting and applying applicable laws, codes, regulations and standardsProviding customer serviceUtilizing a computer and relevant software applicationsUtilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction
ADA and Other Requirements:Positions in this class typically require: fingering, grasping, talking, hearing, seeing and repetitive motions.
Sedentary Work:Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Working Conditions:Work is routinely performed in an indoor, office environment.
Note:This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.
When you join the City of Raleigh's work family as a full-time employee, your benefits are an important part of your "total rewards". Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.
To find out about the City's benefits package, and other programs, please visit our Employee Benefits page:
https://raleighnc.gov/services/jobs-and-volunteering/pay-and-benefits
The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are
not
eligible for the City of Raleigh's benefits.
01
Please select your highest level of education completed.
Some high schoolHigh school diploma (or GED)Some collegeAssociate's degreeBachelor's degreeMaster's degreePhD or other professional degree
02
How much relevant or comparable work experience do you have in this field?
NoneLess than 1 year1 to less than 2 years2 to less than 3 years3 to less than 4 years4 to less than 5 years5 to less than 6 years6 to less than 7 years7 to less than 8 years8 to less than 9 years9 to less than 10 years10 years or more
03
How would you define excellent customer service?
04
This job can be repetitive. What motivates you to do your job well?
05
What are your strengths and weaknesses?
06
Would you consider yourself a team player?
Required Question
$14.04 - $22.46 Hourly
Location :
Raleigh, NC
Job Type:
Part-Time
Job Number:
2024-00895
Department:
Accessible Ral Transit-Tran Sv
Opening Date:
10/04/2024
Closing Date:
10/25/2024 11:59 PM Eastern
Work Hours:
Monday - Friday; 8:30am - 5:15pm
Hiring Range:
$14.04 - $22.46
Job Description
The City of Raleigh is seeking a
Customer Service Technician
devoted to providing direct customer service to the public involving information exchange, reservations/registrations or sales, payment and/or billing transactions.
Incumbents provide semi-skilled and skill technical work in resolving and addressing customer concerns within standard procedures. Work may include fulfilling service requests by completing work order requests and routing requests; identifying billing associated with work orders if applicable, and processing billing; enforcing collections procedures for delinquent accounts; verifying identity of account owners where required; responding to customer inquiries; researching and resolving billing issues/inquiries and disputes and providing explanations to customers; handling customer complaints; and maintaining data and reports
This part-time position is 24 hours per week, distributed over four days, with each shift being six hours in length.Duties and Responsibilities
Provides clerical support and service to internal and external customers; responds to inquiries and provides information related to programs and services; performs account verifications; fulfills service requests; and reviews and resolves complaints/issues, or provides a referral to appropriate resourceReviews and processes forms and transactions which may include: accepting and applying payments to appropriate customer and ledger accounts; activating or inactivating accounts based on payment status; coordinating billing based on completed services; issuing refunds, change, vouchers, receipts; processing reservation requests, registrations, purchase/ticket or rental requests; and/or assisting customers with forms completionEnters, updates and maintains system data; verifies accuracy of data input or system generated updates; makes corrections; posts account adjustments; collects and compiles data; prepares basic summary reports. May balance daily revenue receipts and prepare bank depositsPerforms basic research, reviews reports, gathers and verifies information; contacts customers to provide follow up information which may include: general account information; program reservation status; past due account balance information; collection procedures related to delinquent accounts; payment plan options; and/or billing issuesMaintains, organizes and retrieves files, records, documentation, forms, lists and/or supplies; initiates requests to replenish supplies and for equipment maintenance needs.Provides assistance in scheduling meetings, trips and/or activities; makes reservations; schedules resources which may include catering, meeting equipment and supplies.Performs other duties of a similar nature and level as assigned.
Typical Qualifications
Education and Experience:High School Diploma or GED and two years of related customer service experience
OR
n equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth.Additional Information
Knowledge of:
Standard practices, methods and materials of assigned workBasic mathematical conceptsBasic filing and record-keeping principlesOccupational hazards and applicable safety principles and practicesUses and properties of supplies and equipmentCash handling proceduresApplicable federal, state and local laws, codes, regulationsCustomer service principlesSpecialized equipment relevant to area of assignmentSkill In:
Following directions and meeting standardsProviding attention to detail in assignmentsProofreading and error correctionMaintaining and updating data and documentationComprehending reference books and manualsOperating assigned tools and equipmentOrganizing and maintaining records and filesInterpreting and applying applicable laws, codes, regulations and standardsProviding customer serviceUtilizing a computer and relevant software applicationsUtilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction
ADA and Other Requirements:Positions in this class typically require: fingering, grasping, talking, hearing, seeing and repetitive motions.
Sedentary Work:Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Working Conditions:Work is routinely performed in an indoor, office environment.
Note:This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.
When you join the City of Raleigh's work family as a full-time employee, your benefits are an important part of your "total rewards". Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.
To find out about the City's benefits package, and other programs, please visit our Employee Benefits page:
https://raleighnc.gov/services/jobs-and-volunteering/pay-and-benefits
The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are
not
eligible for the City of Raleigh's benefits.
01
Please select your highest level of education completed.
Some high schoolHigh school diploma (or GED)Some collegeAssociate's degreeBachelor's degreeMaster's degreePhD or other professional degree
02
How much relevant or comparable work experience do you have in this field?
NoneLess than 1 year1 to less than 2 years2 to less than 3 years3 to less than 4 years4 to less than 5 years5 to less than 6 years6 to less than 7 years7 to less than 8 years8 to less than 9 years9 to less than 10 years10 years or more
03
How would you define excellent customer service?
04
This job can be repetitive. What motivates you to do your job well?
05
What are your strengths and weaknesses?
06
Would you consider yourself a team player?
Required Question