Amerinational Community Services LLC
LOSS MITIGATION SPECIALIST
Amerinational Community Services LLC, Oak Lawn, Illinois, us, 60454
Primary Position Objective
Loss Mitigation Specialists typically serve as a member of team leadership and is considered a technical professional within the organization. As such, each Loss Mitigation Specialist will be responsible for managing and handling difficult default servicing-related tasks. The organization will depend on this person's mortgage servicing experience. The Loss Mitigation Specialist is generally responsible for self-sufficiency.
As a Loss Mitigation Specialist, you will be responsible for monitoring 90+ delinquent loan status in accordance with regulatory guidelines, review and determine if loans meet required default criteria for foreclosure referral to ensure compliance and avoid financial penalties and fees.
With your manager, you will compile statistical data, ensure adequate work coverage, provide feedback on staff and operations, and assume other team duties such as coordinating work assignments, preparing reports, etc. You will prioritize and handle any default correspondence to include correctly identifying complaints and inquiries to ensure research is completed and perform other duties that may not be stated below but will be assigned by the default management team.
Requirements
Major Duties and Responsibilities:Complete assigned queues within the assigned timeframe.Draft pre-foreclosure notice of intent/demand letters/breach notices as needed and then prepare subsequent foreclosure packages for executive board review prior to referral to foreclosure attorney.Timely response to any client/investor, borrower, or internal inquiries both verbal and written in compliance with RESPA/Federal/State guidelines and in line with expectations set by Senior Leadership.Contact with client as it applies to delinquent borrowers and default milestones - Bankruptcy, Foreclosure, Loss Mitigation, or general default servicing and portfolio questions.Review and monitor pre-foreclosure and foreclosure populations, loss mitigation production reports, and any other default-related report weekly or as assigned.Respond accordingly to foreclosure attorney firms and handle any request for document execution, bidding instructions, account status updates, payoff and reinstatement quotes, or general account inquiries.Negotiate workout plans and draft trial/repayment/forbearance plans, and loss mitigation agreements as needed.Expertise in handling escalated delinquent accounts.Attend mediations for foreclosure and provide details of loss mitigation files to the court.Submit and review files for foreclosure in a timely manner.Conduct borrower reach-out calls to explain loss mitigation options to avoid foreclosure.Order BPO, title reports and property preservation for foreclosure and REO loans.Monitor REO portfolioUtilize LPS to communicate with attorneys, approve fees and upload documents.Prepare Foreclosure AffidavitsPrepare reconciliation packages for our specific clients.Supervisory Requirements:
NoneAdditional Expectations:
Provide a professional example, accuracy, and consistency in work performance.Respect teammates.Participates and is an active team member by assisting others.Communicates in a courteous manner.Have a solution rather than a complaint to resolve issues promptly.Keep management informed of pertinent information.Communicate openly and often.Maintains the quality and integrity of the services provided by the department.Supports the overall goals of the Company and that services are delivered professionally and efficiently.Create an atmosphere within the organization that attains and maintains a high level of morale and embraces our Vision-Mission-Values and our Goals and Objectives "VMVGO".Embrace change without resistance and adapt quickly, however do provide feedback when necessary.Independent Judgment:
Possess a high degree of independent judgment that will be heavily relied upon by Loss Mitigation Collection Manager and Director of Default Management.Will make frequent decisions on corporate and employee matters, customer service issues, problems and complaint resolution.Minimum Qualifications:
High level of technical expertise to perform any default-specific task as it relates to the respective silo (pre-foreclosure, foreclosure, loss mitigation, property preservation, COVID/HAF assistance, etc.).A minimum of three years collections and/or loss mitigation experience required.Proven Mortgage Servicing, Default Servicing, Portfolio Management, National Real Estate Management, and/or Pre-Foreclosure knowledge/experience.Thorough understanding of the Fair Debt Collection Practices Act.Thorough understanding of the Consumer Financial Protection Bureau rules.Ability to calculate figures and amounts such as interest rates, principal balance and late charges.Knowledge of MS Word, Outlook and Excel required.Ability to solve practical problems and deal with a variety of unique situations.Ability to apply common sense understanding to carry out instruction furnished in written, oral, diagram or schedule form.Basic operation of all general office equipment.Must be able to multi-task in a fast-paced environment.Excellent organizational and follow-up skills with the ability to prioritize.Bilingual (English and Spanish) a plus.Strong comfort level with technology, including ability to adapt to new systems quickly and easily. Thorough knowledge of and comfort with the Microsoft office suite applications.Physical Requirements
Talking - Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.Hearing - Able to hear average or normal conversations and receive ordinary information.Repetitive Motion - Movements frequently and regularly required using the wrists, hands, and/or fingers.Vision - Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.Physical Strength - Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.
This description has been designed to indicate the general nature and level of work performed by an employee in this position. The actual duties, responsibilities and qualifications may vary in the future based on new or revised work assigned to this position.
AmeriNat offers a competitive benefits package including 401k; performance incentives; paid medical, life and long-term disability; dental; PTO and holiday pay as well as opportunities for advancement. Dress code is business casual and occasional business attire required.
AmeriNat will consider qualified applicants in a manner consistent with local "Fair Chance" ordinances. AmeriNat is an Equal Opportunity Employer.
Loss Mitigation Specialists typically serve as a member of team leadership and is considered a technical professional within the organization. As such, each Loss Mitigation Specialist will be responsible for managing and handling difficult default servicing-related tasks. The organization will depend on this person's mortgage servicing experience. The Loss Mitigation Specialist is generally responsible for self-sufficiency.
As a Loss Mitigation Specialist, you will be responsible for monitoring 90+ delinquent loan status in accordance with regulatory guidelines, review and determine if loans meet required default criteria for foreclosure referral to ensure compliance and avoid financial penalties and fees.
With your manager, you will compile statistical data, ensure adequate work coverage, provide feedback on staff and operations, and assume other team duties such as coordinating work assignments, preparing reports, etc. You will prioritize and handle any default correspondence to include correctly identifying complaints and inquiries to ensure research is completed and perform other duties that may not be stated below but will be assigned by the default management team.
Requirements
Major Duties and Responsibilities:Complete assigned queues within the assigned timeframe.Draft pre-foreclosure notice of intent/demand letters/breach notices as needed and then prepare subsequent foreclosure packages for executive board review prior to referral to foreclosure attorney.Timely response to any client/investor, borrower, or internal inquiries both verbal and written in compliance with RESPA/Federal/State guidelines and in line with expectations set by Senior Leadership.Contact with client as it applies to delinquent borrowers and default milestones - Bankruptcy, Foreclosure, Loss Mitigation, or general default servicing and portfolio questions.Review and monitor pre-foreclosure and foreclosure populations, loss mitigation production reports, and any other default-related report weekly or as assigned.Respond accordingly to foreclosure attorney firms and handle any request for document execution, bidding instructions, account status updates, payoff and reinstatement quotes, or general account inquiries.Negotiate workout plans and draft trial/repayment/forbearance plans, and loss mitigation agreements as needed.Expertise in handling escalated delinquent accounts.Attend mediations for foreclosure and provide details of loss mitigation files to the court.Submit and review files for foreclosure in a timely manner.Conduct borrower reach-out calls to explain loss mitigation options to avoid foreclosure.Order BPO, title reports and property preservation for foreclosure and REO loans.Monitor REO portfolioUtilize LPS to communicate with attorneys, approve fees and upload documents.Prepare Foreclosure AffidavitsPrepare reconciliation packages for our specific clients.Supervisory Requirements:
NoneAdditional Expectations:
Provide a professional example, accuracy, and consistency in work performance.Respect teammates.Participates and is an active team member by assisting others.Communicates in a courteous manner.Have a solution rather than a complaint to resolve issues promptly.Keep management informed of pertinent information.Communicate openly and often.Maintains the quality and integrity of the services provided by the department.Supports the overall goals of the Company and that services are delivered professionally and efficiently.Create an atmosphere within the organization that attains and maintains a high level of morale and embraces our Vision-Mission-Values and our Goals and Objectives "VMVGO".Embrace change without resistance and adapt quickly, however do provide feedback when necessary.Independent Judgment:
Possess a high degree of independent judgment that will be heavily relied upon by Loss Mitigation Collection Manager and Director of Default Management.Will make frequent decisions on corporate and employee matters, customer service issues, problems and complaint resolution.Minimum Qualifications:
High level of technical expertise to perform any default-specific task as it relates to the respective silo (pre-foreclosure, foreclosure, loss mitigation, property preservation, COVID/HAF assistance, etc.).A minimum of three years collections and/or loss mitigation experience required.Proven Mortgage Servicing, Default Servicing, Portfolio Management, National Real Estate Management, and/or Pre-Foreclosure knowledge/experience.Thorough understanding of the Fair Debt Collection Practices Act.Thorough understanding of the Consumer Financial Protection Bureau rules.Ability to calculate figures and amounts such as interest rates, principal balance and late charges.Knowledge of MS Word, Outlook and Excel required.Ability to solve practical problems and deal with a variety of unique situations.Ability to apply common sense understanding to carry out instruction furnished in written, oral, diagram or schedule form.Basic operation of all general office equipment.Must be able to multi-task in a fast-paced environment.Excellent organizational and follow-up skills with the ability to prioritize.Bilingual (English and Spanish) a plus.Strong comfort level with technology, including ability to adapt to new systems quickly and easily. Thorough knowledge of and comfort with the Microsoft office suite applications.Physical Requirements
Talking - Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.Hearing - Able to hear average or normal conversations and receive ordinary information.Repetitive Motion - Movements frequently and regularly required using the wrists, hands, and/or fingers.Vision - Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.Physical Strength - Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.
This description has been designed to indicate the general nature and level of work performed by an employee in this position. The actual duties, responsibilities and qualifications may vary in the future based on new or revised work assigned to this position.
AmeriNat offers a competitive benefits package including 401k; performance incentives; paid medical, life and long-term disability; dental; PTO and holiday pay as well as opportunities for advancement. Dress code is business casual and occasional business attire required.
AmeriNat will consider qualified applicants in a manner consistent with local "Fair Chance" ordinances. AmeriNat is an Equal Opportunity Employer.