Marriott
Director of Group Sales
Marriott, Denver, Colorado, United States, 80285
Marriott Director of Group Sales Denver, Colorado Apply Now
Location
Sheraton Denver Downtown Hotel, 1550 Court Place, Denver, Colorado, United StatesSchedule
Full-TimeLocated Remotely?
NRelocation?
NPosition Type
ManagementJOB SUMMARYFunctions as the leader of the property’s group sales effort for properties with a significant number of events over 300 peak rooms. Manages the property's reactive and proactive group sales efforts. Shares responsibility for achieving group revenue goals, guest and associate satisfaction. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process. Provides day-to-day leadership oversight to the on-property group sales associates with a focus on building long-term, value-based customer relationships that enable achievement of the property’s sales objectives. Maintains ultimate accountability for verifying that the team maximizes group revenue opportunities by up-selling and accurately forecasting revenues (e.g., catering and group rooms) for all events.CANDIDATE PROFILEEducation and ExperienceRequired:2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.OR4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.Preferred:4 year college degree.Demonstrated skills in supervising a team.CORE WORK ACTIVITIESFunctions as the leader of the property’s group sales effort for properties with a significant number of events over 300 peak rooms.Solicits, books and develops local group business.Recommends booking goals for sales team members.Develops and manages group sales revenue and operation budgets, and provides forecasting reports.Works with management team to create and implement a group sales/marketing plan addressing revenue, customers and market.Assists with selling, implementation and follow-through of group sales promotions.Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).Participates in and practices daily service basics of the brand.Coordinates and deploys group sales resources on-property to monitor the pull-through and sustainment of sales strategies and selling solutions.Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process.Performs other duties, as assigned, to meet business needs.Building Successful RelationshipsWorks collaboratively with off-property sales channels to verify the property needs are being achieved and the sales efforts are complementary, not duplicative.Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to maintain guest satisfaction.Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.Develops a close working relationship with operations to execute strategies at the hotel level.LeadershipManages and directs the on-property group sales effort to achieve hotel revenue goals by proactively targeting current and new high value accounts in the market.Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.Sets goals and expectations for direct reports using the Leadership Performance Process (LPP).Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.Compensation and BenefitsThe salary range for this position is $125,000 to $158,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, and other benefits. The application deadline for this position is 28 days after the date of this posting, October 10, 2024.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
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Location
Sheraton Denver Downtown Hotel, 1550 Court Place, Denver, Colorado, United StatesSchedule
Full-TimeLocated Remotely?
NRelocation?
NPosition Type
ManagementJOB SUMMARYFunctions as the leader of the property’s group sales effort for properties with a significant number of events over 300 peak rooms. Manages the property's reactive and proactive group sales efforts. Shares responsibility for achieving group revenue goals, guest and associate satisfaction. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process. Provides day-to-day leadership oversight to the on-property group sales associates with a focus on building long-term, value-based customer relationships that enable achievement of the property’s sales objectives. Maintains ultimate accountability for verifying that the team maximizes group revenue opportunities by up-selling and accurately forecasting revenues (e.g., catering and group rooms) for all events.CANDIDATE PROFILEEducation and ExperienceRequired:2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.OR4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.Preferred:4 year college degree.Demonstrated skills in supervising a team.CORE WORK ACTIVITIESFunctions as the leader of the property’s group sales effort for properties with a significant number of events over 300 peak rooms.Solicits, books and develops local group business.Recommends booking goals for sales team members.Develops and manages group sales revenue and operation budgets, and provides forecasting reports.Works with management team to create and implement a group sales/marketing plan addressing revenue, customers and market.Assists with selling, implementation and follow-through of group sales promotions.Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).Participates in and practices daily service basics of the brand.Coordinates and deploys group sales resources on-property to monitor the pull-through and sustainment of sales strategies and selling solutions.Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process.Performs other duties, as assigned, to meet business needs.Building Successful RelationshipsWorks collaboratively with off-property sales channels to verify the property needs are being achieved and the sales efforts are complementary, not duplicative.Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to maintain guest satisfaction.Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.Develops a close working relationship with operations to execute strategies at the hotel level.LeadershipManages and directs the on-property group sales effort to achieve hotel revenue goals by proactively targeting current and new high value accounts in the market.Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.Sets goals and expectations for direct reports using the Leadership Performance Process (LPP).Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.Compensation and BenefitsThe salary range for this position is $125,000 to $158,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, and other benefits. The application deadline for this position is 28 days after the date of this posting, October 10, 2024.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
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