Service Desk Analyst

IDR is seeking a Service Desk Analyst to join one of our top healthcare clients onsite in Denver, CO. This will be a 3 month contract, potential to extend or convert. This is also a fully remote opportunity. If you want to join a large organization and work within an ever-growing team-oriented culture, apply now Position Overview/Responsibilities for the Service Desk Analyst: Work assigned ticketing and chat queue. Respond to, diagnose, and support PC, server, applications, and hardware through discussion with users. Leverage knowledge base to improve and support first call resolution Identify workarounds when needed and route more complex issues to the secondary and tertiary teams of support as required. Interact with network services, application support, and site support to restore service and/or identify and correct reported issues, as needed Required Skills for the Service Desk Analyst: At least (3) years of IT Service Desk or Helpdesk experience Extensive (3 years) customer service and troubleshooting skills Strong familiarity with personal computers, required High School Diploma or equivalent, required Tech Skills: ITIL Foundations Able to troubleshoot desktop issues Customer Service Skills Personal Computer knowledge Help Desk knowledge ServiceNow ticketing knowledge Software Installation Client connectivity - PingID, VPN, IP Softphone In-depth knowledge of Windows 10 operating systems Familiarity with O365 Preferred Skills for the Service Desk Analyst: Associates or Bachelor's Degree preferred HDI (Help Desk Institute) Certification A Certification What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more Opportunity to get in with an industry leading organization Close-knit and team-oriented culture Why IDR? 25 Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 10 years in a row Compensation Details: $25-27/hr All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here(https://www.idr-inc.com/idr-eoe-data/).