Applied Innovation
IT Support Deployment Technician - Traverse City MI
Applied Innovation, Traverse City, Michigan, United States, 49685
Applied Innovation is seeking a IT Support Deployment Technician also knowns as a
Professional Services Technician to join our team. This is a Monday to Friday position from 8 AM to 5 PM with an on-call rotation about 3 times per year. The primary focus of this position will be to provide excellent customer service for our Applied Innovation clients in and around Traverse City, Michigan. Our office is located at 418 E Eighth St, Traverse City, MI 49686. This will be achieved through the following:Receive build requests directly from Product and PlatformReceive build requests directly from Project CoordinatorsBuild Workstations and Servers in accordance with SOP for clients prior to deliveryConfigure Meraki Network Infrastructure in accordance with SOP for clients prior to deliveryDeliver and install inventoryFollowing predefined scopes of work and Standard Operating Procedures (SOPs)Configuring hardware and software for deploymentInstalling and supporting network systems, including workstations, servers and infrastructure devices at the client's locationProviding troubleshooting techniques during deploymentsUpdating client documentation in document retention systemFollowing up with clients when appropriateCommunicating in an upbeat, positive and professional mannerKeeping up to date on new software and hardwareSuccessfully managing time with management oversightThis position will be responsible for having a basic knowledge of, and ability to configure and troubleshoot, the following:
Current workstation operating systems for PC and Mac platforms (i.e. Windows, Mac OS, Linux)Microsoft Office (including Office 365)Active Directory administrationOn-premise ExchangeWeb content filteringAnti-virus toolsDNS and DHCPWired and wireless network connectivityServer administrationNetwork storage devicesPhones /mobile devicesRequirements Include:
Minimum of 1 - 2 years of previous experience in related field, such as helpdesk.Minimum of 2-year college degree in Networking, Computer Science, Information Systems or a related technical field, preferred.One of the following industry certifications, preferred:A+ CertificationNET+ CertificationMicrosoft Certified Professional (MCP)
Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement.
Professional Services Technician to join our team. This is a Monday to Friday position from 8 AM to 5 PM with an on-call rotation about 3 times per year. The primary focus of this position will be to provide excellent customer service for our Applied Innovation clients in and around Traverse City, Michigan. Our office is located at 418 E Eighth St, Traverse City, MI 49686. This will be achieved through the following:Receive build requests directly from Product and PlatformReceive build requests directly from Project CoordinatorsBuild Workstations and Servers in accordance with SOP for clients prior to deliveryConfigure Meraki Network Infrastructure in accordance with SOP for clients prior to deliveryDeliver and install inventoryFollowing predefined scopes of work and Standard Operating Procedures (SOPs)Configuring hardware and software for deploymentInstalling and supporting network systems, including workstations, servers and infrastructure devices at the client's locationProviding troubleshooting techniques during deploymentsUpdating client documentation in document retention systemFollowing up with clients when appropriateCommunicating in an upbeat, positive and professional mannerKeeping up to date on new software and hardwareSuccessfully managing time with management oversightThis position will be responsible for having a basic knowledge of, and ability to configure and troubleshoot, the following:
Current workstation operating systems for PC and Mac platforms (i.e. Windows, Mac OS, Linux)Microsoft Office (including Office 365)Active Directory administrationOn-premise ExchangeWeb content filteringAnti-virus toolsDNS and DHCPWired and wireless network connectivityServer administrationNetwork storage devicesPhones /mobile devicesRequirements Include:
Minimum of 1 - 2 years of previous experience in related field, such as helpdesk.Minimum of 2-year college degree in Networking, Computer Science, Information Systems or a related technical field, preferred.One of the following industry certifications, preferred:A+ CertificationNET+ CertificationMicrosoft Certified Professional (MCP)
Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement.