Applied Innovation
Dedicated Onsite IT Technician Tier 2 - Flint MI
Applied Innovation, Flint, Michigan, United States, 48567
Applied Innovation seeks a detail-oriented, self-motivated individual to assist in serving clients in our Managed Network Services department as a Dedicated Onsite IT Technician-Tier 2. This position will primarily be located at our client sites daily, fulfilling their internal IT needs. It will report directly to the Applied Innovation service team manager.
Essential Duties and Responsibilities:Representing Applied Innovation IT Services within client environmentsTraveling to different client sites on a structured cadence within a defined territoryInstalling and supporting customers' IT environments, including user workstations, servers, and other infrastructure devices.Troubleshooting, resolving, or escalating client technical issues as neededUpdating client documentation in the document retention systemRecommending procedure modifications and improvementsProviding guidance and support to Tier 1 Onsite IT Technicians
Skills:
This position will be responsible for having an intermediate knowledge of and ability to troubleshoot the following:
Experience in PC, MAC, and server operating system environmentsPossess working knowledge of Microsoft Office tools including Office 365, Outlook, Excel, and WordActive directory administration, On-premises Exchange, Web content filtering, Anti-virus tools, DNS and DHCP, wired and wireless network connectivity, server administration, and network storage devicesExcellent customer service skills are essential.Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneouslyAbility to quickly learn, understand, and manage new systems related to information technologyHigh degree of flexibility and problem solving.
Requirements Include:
Full Clean and Valid Driver's LicenseWillingness to drive between client sitesMinimum 2-year college degree in Networking, Computer Science, Information Systems or a related technical field.Three or more years' experience in an IT related roleOne of the following certifications required:
A+ CertificationNET+ CertificationMicrosoft Certified Professional (MCP)Cisco Certified Network Associate (CCNA)Server PlusOther IT related certification
Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement.
Essential Duties and Responsibilities:Representing Applied Innovation IT Services within client environmentsTraveling to different client sites on a structured cadence within a defined territoryInstalling and supporting customers' IT environments, including user workstations, servers, and other infrastructure devices.Troubleshooting, resolving, or escalating client technical issues as neededUpdating client documentation in the document retention systemRecommending procedure modifications and improvementsProviding guidance and support to Tier 1 Onsite IT Technicians
Skills:
This position will be responsible for having an intermediate knowledge of and ability to troubleshoot the following:
Experience in PC, MAC, and server operating system environmentsPossess working knowledge of Microsoft Office tools including Office 365, Outlook, Excel, and WordActive directory administration, On-premises Exchange, Web content filtering, Anti-virus tools, DNS and DHCP, wired and wireless network connectivity, server administration, and network storage devicesExcellent customer service skills are essential.Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneouslyAbility to quickly learn, understand, and manage new systems related to information technologyHigh degree of flexibility and problem solving.
Requirements Include:
Full Clean and Valid Driver's LicenseWillingness to drive between client sitesMinimum 2-year college degree in Networking, Computer Science, Information Systems or a related technical field.Three or more years' experience in an IT related roleOne of the following certifications required:
A+ CertificationNET+ CertificationMicrosoft Certified Professional (MCP)Cisco Certified Network Associate (CCNA)Server PlusOther IT related certification
Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement.