Help Desk Support Technician onsite

Position: HelpDesk Technician Location: Baltimore, MD(initially remote, have to work onsite after few months) Duration: 6 months but could be indefiniteJob Description: Responsibilities: •Communicates with all levels of customers. •Installs and configures applications and other supported software packages. •Performs basic troubleshooting and triage of computers via remote computer access and phone. •Resolves routine issues and problems related to hardware and software. •Creates tickets for all problems called into the Technology Helpdesk. •Quickly escalates issues and problems that are not resolvable as necessary. •Assists clients with resolving device related issues via telephone support . •Helps determine technical needs of supported systems. •Participates as team member on projects. •Records activities in the service desk software system. •Updates/Creates internal supported system documentation. •Communicate technical issues, risks, and approaches to clients. •Performs other duties as assigned.Required Skills: •Possession of a high school diploma or an appropriate equivalent, plus one year of experience in an inbound call center environment. •Two years installing, configuring, maintaining, and trouble-shooting personal computers and related. •equipment, operating systems, and software applications, preferably in a large, multi-site agency. •Experience with remote troubleshooting preferred. •Possession of a valid class C Maryland driver's license or an equivalent is required.Desired Skills: •Possession of A+ (Remote Technician) and Network+ certification is preferred. •Knowledge of computer operations and support. •Skill in installing, configuring, maintaining, and trouble-shooting personal computers and related •Equipment. •Skill in installing, configuring, maintaining, and trouble-shooting operating systems, software •applications, and cabling components. •Skill in providing technical assistance, guidance, and training to users of varying levels of skills and abilities. •Skill in establishing and maintaining effective working relationships. •Skill in effectively prioritizing assignments and tasks. •Skill in communicating clearly and effectively. •Ability to provide consistent quality customer service. •Ability to deescalate customers. •Ability to maintain confidential information.Hours and Location •Work location will be remote work until further notice. •Training is held on-site for one to two weeks. •Work hours will be determined during hire but will be 7.5 hours per day, between the hours of 7:00 AM and 4:15 PM. •Workdays are M-F. No holiday pay or school closing pay will be paid. •Start date could be as soon as 9/16/24 or once the applicant can provide a fingerprint card.Interview •Interviews will be held via Microsoft Teams (virtual).Once Selected •All candidates must present a fingerprint card indicating they passed their background check.Best Regards,Ashok Kumar Sr. Talent Acquisition Specialist Email: ashok.c@technogeninc.com Web: www.technogeninc.com 4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151