Marion County, OR
IT Systems Analyst
Marion County, OR, Salem, Oregon, us, 97308
Salary:
$40.48 - $54.22 Hourly
Location :
Salem, OR
Job Type:
Full-time Regular
Job Number:
658-2024-1
Department:
Information Technology
Opening Date:
08/22/2024
Closing Date:
Continuous
FLSA:
Exempt
Bargaining Unit:
08
This recruitment has been reopened for additional applicants and will remain open until filled. If you have already applied for recruitment #658-2024-1, you do not need to reapply. New applicants are encouraged to submit applications as soon as possible as this recruitment may close at any time without further notice.Information Technology (IT) provides technical services, manages the county's technical resources, and provides consulting services for technology improvements through three programs: Administration, Operations, and Technology Solutions. These programs provide a complete range of technology services which include strategic planning, new service design, business analysis, project management, security risk management, data security, applications delivery and support networks, servers and storage, desktop and mobile management, database administration, and end-user support through the service desk.
GENERAL STATEMENT OF DUTIESIT Systems Analysts perform as lead workers and direct the work of IT employees in the implementation and support of systems and tools used by the IT Department to provide enterprise services. Recommend, develop, and support technology solutions for use by the IT Department. Provide research on products. Prepare formal written reports. Develop and track implementation plans and schedules. Determine testing methodologies and develop testing plans.
SUPERVISION RECEIVEDWorks under the general supervision of an IT manager, who assigns and reviews work for conformance to established policies, processes, and procedures.
SUPERVISION EXERCISEDDetermine resources and staffing needs, coordinate allocation of resources and assignment of staff with IT management. Assigns tasks and directs the work of other IT employees in the implementation and support of systems and tools used by the IT Department.Typical Duties - Duties include, but are not limited to the following
Departmental Liaison
Acts as a liaison and escalation point for departments for all service requests, enhancements, changes, technical inquiries, projects, initiatives, and escalations.Coordinates service requests with appropriate IT units and management; and when appropriate, conducts a follow-up with the customer to ensure work was completed to the customer's satisfaction.Holds monthly meetings to review work with department stakeholders and discuss service requests, incidents, and identify new requests.Creates stakeholder status report, attends project meetings, and reports technical problems experienced by the business.Business Case Development
Leads business case development for the purposes of proposing viable options that will enable a department or office to meet its business objectives.Focuses on specific departmental applications or services; develops system alternatives based on detailed specifications and business requirements obtained through elicitation, analysis, and validation of features and functionality that change business workflow, business rules, and data processing. Lead development of technical procurement Request for Information, Quotes and Proposals (RFI/RFQ/RFP), and Statement of Work (SOW). Assess delivered requirements by leading, planning, and execution of User Acceptance Testing for new or modified services. Document processes, procedures, work instructions, run-books, and associated Service Desk support guides for resulting change in systems or services.Requirements for the Position
EXPERIENCE AND TRAINING
Bachelor's degree in computer science or related field; ANDTwo years of increasingly responsible information technology experience, including two years of information technology team lead or equivalent experience; ORAny satisfactory combination of work, education, training, or experience relevant to the position, as determined by Marion County.
SPECIAL REQUIREMENTS
The finalist for this position will be required to pass a criminal history background check, including finger printing; however, conviction of a crime may not necessarily disqualify an individual for this position.
Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at: .
This is a full-time position, which is not eligible for overtime.This position is represented by a union.Typical work schedule: Monday - Friday 8:00 am - 5:00 pm, with flexibility depending upon the needs of the department.KNOWLEDGE, SKILLS, AND ABILITIESKnowledge of operation and integration of hardware and software-based test systems and methodologies; applications and other systems; hardware and software diagnostic and corrective methodologies; hardware platforms and technologies including servers and storage devices for integration, performance, problem diagnosis, and resolution; cost/benefit analysis, research methods, and report preparation; methods of project planning and management; database management principles and techniques.
Skill and ability to communicate effectively both orally and in writing; clearly convey technical and complex information; assign tasks and direct work; establish and maintain cooperative working relationships.
PUBLIC SERVICE LOAN FORGIVENESSMarion County is a qualifying public employer for the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness Program, full-time employees working at the County may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions about your loan eligibility should be directed to your loan servicer or the US Department of Education.
VETERANS' PREFERENCEApplicants are eligible to use Veterans' Preference when applying with Marion County in accordance with ORS 408.225, 408.230, and 408.235 and OAR 105-040-0010 and 105-040-0015. Preference will be awarded only if the applicant meets the minimum requirements of the position and attaches the required documentation at the time of application.
VISA SPONSORSHIPMarion County does not offer VISA sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. Marion County is an E-Verify employer and will use E-Verify to confirm that hires are authorized to work in the United States.
DOCUMENTS REQUIRED FOR VETERANS' PREFERENCE
One of the following:
MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215); ORLetter from the US Department of Veterans Affairs indicating receipt of a non-service connected pension; ORCertification that discharge or release from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.
In addition to one of the above documents, Disabled Veterans must also submit one of the following:
A copy of their Veterans disability preference letter from the Department of Veterans Affairs; ORCertification that medical separation from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.
You can request copies of your military service record through the National Archives website at
Marion County is an Equal Opportunity, Affirmative Action, Veteran and Disability employer committed to increasing the diversity of its workforce.
Marion County offers a generous benefits package to regular employees working 50% or more of the regularly scheduled work week and their eligible dependents. Temporary employees and part-time regular employees working less than 50% of the regularly scheduled work week are not eligible for benefits.
Most regular positions in this classification are represented by Marion County Employees Association (MCEA). For a summary of benefits, For a complete and detailed overview of the MCEA benefits package, , and select MCEA Benefits from the left menu or Marion County Employees Association (MCEA) from the page links. Regular and temporary employees are represented by MCEA.
Salary and benefits are subject to union contract negotiations and may change as a result.
01
In order to receive credit for your supplemental questions, your answers must be supported by details in the education and/or work experience section of your application form. "See resume" is not an acceptable answer. Do you understand this statement?
YesNo
02
What is the highest level of education you have successfully completed?
GEDHigh schoolAt least 1 year of college (31 semester or 45 quarter credits)Associate degree (62 semester or 90 quarter credits)At least 3 years of college (93 semester or 135 quarter credits)Bachelor's degree (124 semester or 180 quarter credits)Master's degree (155 semester or 225 quarter credits)Doctorate degree (186 semester or 270 quarter credits)None of the above
03
Indicate area of study for college education.
Computer ScienceBusiness Information SystemsInformation ScienceManagement Information SystemsScience, Technology, Engineering or MathAn area of study related to any of the above (specify below)None of the above
04
Describe your experience and role(s) in soliciting and documenting business requirements for technical systems. Include number of concurrent efforts supported, size of efforts, description of the business case, and impact of the initiative.
05
Describe your experience with gathering data and performing analytical assessments of business problems. Identify level of expertise with data analysis tools and financial measures, as well as where and how they were used.
06
Describe your experience in developing technical Statements of Work for competitive procurement requests, within for example: ITB, RFQ and/or RFP. Include number of procurements worked, size of requests, and outline of methods used to evaluate proposals.
07
Describe your experience in researching, evaluating, recommending, developing/configuring, and supporting technology solutions include tools and techniques used.
08
Describe your experience with documentation of Policy, Process, Procedures, Work Instructions, Standards, and/or Guidelines.
Required Question
$40.48 - $54.22 Hourly
Location :
Salem, OR
Job Type:
Full-time Regular
Job Number:
658-2024-1
Department:
Information Technology
Opening Date:
08/22/2024
Closing Date:
Continuous
FLSA:
Exempt
Bargaining Unit:
08
This recruitment has been reopened for additional applicants and will remain open until filled. If you have already applied for recruitment #658-2024-1, you do not need to reapply. New applicants are encouraged to submit applications as soon as possible as this recruitment may close at any time without further notice.Information Technology (IT) provides technical services, manages the county's technical resources, and provides consulting services for technology improvements through three programs: Administration, Operations, and Technology Solutions. These programs provide a complete range of technology services which include strategic planning, new service design, business analysis, project management, security risk management, data security, applications delivery and support networks, servers and storage, desktop and mobile management, database administration, and end-user support through the service desk.
GENERAL STATEMENT OF DUTIESIT Systems Analysts perform as lead workers and direct the work of IT employees in the implementation and support of systems and tools used by the IT Department to provide enterprise services. Recommend, develop, and support technology solutions for use by the IT Department. Provide research on products. Prepare formal written reports. Develop and track implementation plans and schedules. Determine testing methodologies and develop testing plans.
SUPERVISION RECEIVEDWorks under the general supervision of an IT manager, who assigns and reviews work for conformance to established policies, processes, and procedures.
SUPERVISION EXERCISEDDetermine resources and staffing needs, coordinate allocation of resources and assignment of staff with IT management. Assigns tasks and directs the work of other IT employees in the implementation and support of systems and tools used by the IT Department.Typical Duties - Duties include, but are not limited to the following
Departmental Liaison
Acts as a liaison and escalation point for departments for all service requests, enhancements, changes, technical inquiries, projects, initiatives, and escalations.Coordinates service requests with appropriate IT units and management; and when appropriate, conducts a follow-up with the customer to ensure work was completed to the customer's satisfaction.Holds monthly meetings to review work with department stakeholders and discuss service requests, incidents, and identify new requests.Creates stakeholder status report, attends project meetings, and reports technical problems experienced by the business.Business Case Development
Leads business case development for the purposes of proposing viable options that will enable a department or office to meet its business objectives.Focuses on specific departmental applications or services; develops system alternatives based on detailed specifications and business requirements obtained through elicitation, analysis, and validation of features and functionality that change business workflow, business rules, and data processing. Lead development of technical procurement Request for Information, Quotes and Proposals (RFI/RFQ/RFP), and Statement of Work (SOW). Assess delivered requirements by leading, planning, and execution of User Acceptance Testing for new or modified services. Document processes, procedures, work instructions, run-books, and associated Service Desk support guides for resulting change in systems or services.Requirements for the Position
EXPERIENCE AND TRAINING
Bachelor's degree in computer science or related field; ANDTwo years of increasingly responsible information technology experience, including two years of information technology team lead or equivalent experience; ORAny satisfactory combination of work, education, training, or experience relevant to the position, as determined by Marion County.
SPECIAL REQUIREMENTS
The finalist for this position will be required to pass a criminal history background check, including finger printing; however, conviction of a crime may not necessarily disqualify an individual for this position.
Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at: .
This is a full-time position, which is not eligible for overtime.This position is represented by a union.Typical work schedule: Monday - Friday 8:00 am - 5:00 pm, with flexibility depending upon the needs of the department.KNOWLEDGE, SKILLS, AND ABILITIESKnowledge of operation and integration of hardware and software-based test systems and methodologies; applications and other systems; hardware and software diagnostic and corrective methodologies; hardware platforms and technologies including servers and storage devices for integration, performance, problem diagnosis, and resolution; cost/benefit analysis, research methods, and report preparation; methods of project planning and management; database management principles and techniques.
Skill and ability to communicate effectively both orally and in writing; clearly convey technical and complex information; assign tasks and direct work; establish and maintain cooperative working relationships.
PUBLIC SERVICE LOAN FORGIVENESSMarion County is a qualifying public employer for the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness Program, full-time employees working at the County may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions about your loan eligibility should be directed to your loan servicer or the US Department of Education.
VETERANS' PREFERENCEApplicants are eligible to use Veterans' Preference when applying with Marion County in accordance with ORS 408.225, 408.230, and 408.235 and OAR 105-040-0010 and 105-040-0015. Preference will be awarded only if the applicant meets the minimum requirements of the position and attaches the required documentation at the time of application.
VISA SPONSORSHIPMarion County does not offer VISA sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. Marion County is an E-Verify employer and will use E-Verify to confirm that hires are authorized to work in the United States.
DOCUMENTS REQUIRED FOR VETERANS' PREFERENCE
One of the following:
MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215); ORLetter from the US Department of Veterans Affairs indicating receipt of a non-service connected pension; ORCertification that discharge or release from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.
In addition to one of the above documents, Disabled Veterans must also submit one of the following:
A copy of their Veterans disability preference letter from the Department of Veterans Affairs; ORCertification that medical separation from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.
You can request copies of your military service record through the National Archives website at
Marion County is an Equal Opportunity, Affirmative Action, Veteran and Disability employer committed to increasing the diversity of its workforce.
Marion County offers a generous benefits package to regular employees working 50% or more of the regularly scheduled work week and their eligible dependents. Temporary employees and part-time regular employees working less than 50% of the regularly scheduled work week are not eligible for benefits.
Most regular positions in this classification are represented by Marion County Employees Association (MCEA). For a summary of benefits, For a complete and detailed overview of the MCEA benefits package, , and select MCEA Benefits from the left menu or Marion County Employees Association (MCEA) from the page links. Regular and temporary employees are represented by MCEA.
Salary and benefits are subject to union contract negotiations and may change as a result.
01
In order to receive credit for your supplemental questions, your answers must be supported by details in the education and/or work experience section of your application form. "See resume" is not an acceptable answer. Do you understand this statement?
YesNo
02
What is the highest level of education you have successfully completed?
GEDHigh schoolAt least 1 year of college (31 semester or 45 quarter credits)Associate degree (62 semester or 90 quarter credits)At least 3 years of college (93 semester or 135 quarter credits)Bachelor's degree (124 semester or 180 quarter credits)Master's degree (155 semester or 225 quarter credits)Doctorate degree (186 semester or 270 quarter credits)None of the above
03
Indicate area of study for college education.
Computer ScienceBusiness Information SystemsInformation ScienceManagement Information SystemsScience, Technology, Engineering or MathAn area of study related to any of the above (specify below)None of the above
04
Describe your experience and role(s) in soliciting and documenting business requirements for technical systems. Include number of concurrent efforts supported, size of efforts, description of the business case, and impact of the initiative.
05
Describe your experience with gathering data and performing analytical assessments of business problems. Identify level of expertise with data analysis tools and financial measures, as well as where and how they were used.
06
Describe your experience in developing technical Statements of Work for competitive procurement requests, within for example: ITB, RFQ and/or RFP. Include number of procurements worked, size of requests, and outline of methods used to evaluate proposals.
07
Describe your experience in researching, evaluating, recommending, developing/configuring, and supporting technology solutions include tools and techniques used.
08
Describe your experience with documentation of Policy, Process, Procedures, Work Instructions, Standards, and/or Guidelines.
Required Question