IT Analyst - ServiceNow

IT Analyst - ServiceNow at SHI in Boise, Idaho, United States Job Description Job Summary As aIT Analyst - ServiceNow you willberesponsible forgathering andunderstanding business requirementsandtranslating them into effective solutions usingvarious modules of ServiceNow.This role willwork closely with stakeholdersacross the businesstoidentifyprocess improvements and enhancements, streamline work-flows, andoptimizeservice management.This role has a passion for challenging the status quo, pushing for out of the box solutions versus customization, and enjoys growing their knowledge of the ServiceNow Platform. About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $14 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy: + Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. + Continuous professional growth and leadership opportunities. + Health, wellness, and financial benefits to offer peace of mind to you and your family. + World-class facilities and the technology you need to thrive - in our offices or yours. Responsibilities Include but not limited to : + Requirements Gathering: Collaborate with business stakeholders to gather and document requirements for ServiceNow implementations, enhancements, and new use cases. Gathered requirements should be translated into actionable stories for development by other team members including success criteria and testing plans. + Process Analysis: Analyze and assess existing business processes toidentifyareas for improvement, automation, and efficiency gains utilizing ServiceNow. + Testing and Quality Assurance: Conduct thorough testing of ServiceNow changes to ensure business requirements are met and the delivered solution aligns with development standards. + User Training: Develop and deliver training materials and sessions to educate users and stakeholders on how to use and make the most of ServiceNow. + Documentation: Create andmaintaincomprehensive documentation of system configurations, processes, and changes for reference. + Reporting and Analytics: Design, generate, and train users how to create reports and dashboards in ServiceNow for the purposes of evaluating team performance. + Continuous Improvement: To view full details and how to apply, please login or create a Job Seeker account