Sidley Austin
Senior Desktop Engineer
Sidley Austin, Chicago, Illinois, United States, 60290
Summary:
The Senior Desktop Engineer position within the Information Technology Department is responsible for all components of the desktop. This includes, but is not limited to, provisioning, configuration, management, and support of the workstation operating system, design, implementation, and maintenance of automated software distribution and system management technologies, and packaging and distribution of applications and updates.Duties and Responsibilities:Act as technical subject matter expert for all Sidley workstation technologies and issues, including Windows 10/11, Google Chrome, and Microsoft Edge.Act as technical subject matter expert for desktop management related technologies including Microsoft Intune, Microsoft Endpoint Configuration Manager, PowerShell, Patch My PC, Aternity, PSAppDeploy Toolkit, Group Policy, BeyondTrust Endpoint Privilege Manager, and Flexera Admin Studio and AppPortal.Use workstation monitoring tools, develop queries and reports, create custom inventory and events, and provide data-driven analysis of the workstation environment.Design, document, support, and troubleshoot the workstation patching process.Troubleshoot difficult problems encountered with the PC environment and work with the internal application support teams to provide comprehensive solutions to these complex problems.Work with the Desktop & Remote Access Manager to recommend, architect and implement any new software distribution initiatives.Work with members of the Quality Assurance team to test automated software deployments prior to them being delivered to the end user.Design, document, support, and maintain the PC environment for all Firm-standard PC models, including, but not limited to, the following: BIOS, boot process, drivers, services, scheduled tasks, and computer policies.Develop, document, implement, and maintain processes and procedures for workstation configuration and support.Develop, document, implement, and maintain automated scripts and tools for PC configuration and management.Coordinate selection and configuration of standard and non-standard personal computer hardware.Participate in professional organizations and attend conferences and/or seminars to keep abreast of technologies and trends.Provide 24x7 On-Call support on a rotating basisOther duties as assigned.
Qualifications:To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email staffrecruiting@sidley.com (current employees should contact Human Resources).Education and/or Experience:Required:Bachelors degree in Computer Science, Engineering, or related discipline or an equivalent combination of education, training, and experience.Minimum of seven years of experience in Desktop technology across an enterpriseMinimum of seven years of experience with personal computer operating systems including Windows 10 or 11Experience managing Windows endpoints with Microsoft Intune and Microsoft Endpoint Configuration ManagerMinimum of five years of experience with packaging, software distribution, and troubleshooting software installation errorsExperience creating and applying Group Policies to manage desktopsA thorough understanding of TCP/IP networking fundamentals, including DNS, DHCP, and IPv4The ability to develop technical documentation for both technical and non-technical audiencePreferred:Experience writing and troubleshooting system automation scripts using PowerShellExperience developing SQL queries and creating interactive reportsExperience with using WMI, registry, log files, events, and in-place upgradesExperience with Flexera AdminStudio, App Portal, Patch My PC, and PSAppDeploy toolkitExperience with User Experience Monitoring tools such as AternityExperience with Endpoint Privilege Management tools, such as BeyondTrust EPMExperience with managing web browsers in an enterprise, including Google Chrome and Microsoft EdgeExperience with Mac OS and/or JamfExperience with workstation security vulnerability remediationFormal training and/or certification on applicable technologies and productsDemonstrated ability to work independently, coordinate work with manager and other Information Technology staffOther Skills and Abilities:The following will also be required of the successful candidate:Strong organizational skillsStrong attention to detailGood judgmentStrong interpersonal communication skillsStrong analytical and problem-solving skillsAble to work harmoniously and effectively with othersAble to preserve confidentiality and exercise discretionAble to work under pressureAble to manage multiple projects with competing deadlines and prioritiesSidley Austin LLP is an Equal Opportunity Employer
The Senior Desktop Engineer position within the Information Technology Department is responsible for all components of the desktop. This includes, but is not limited to, provisioning, configuration, management, and support of the workstation operating system, design, implementation, and maintenance of automated software distribution and system management technologies, and packaging and distribution of applications and updates.Duties and Responsibilities:Act as technical subject matter expert for all Sidley workstation technologies and issues, including Windows 10/11, Google Chrome, and Microsoft Edge.Act as technical subject matter expert for desktop management related technologies including Microsoft Intune, Microsoft Endpoint Configuration Manager, PowerShell, Patch My PC, Aternity, PSAppDeploy Toolkit, Group Policy, BeyondTrust Endpoint Privilege Manager, and Flexera Admin Studio and AppPortal.Use workstation monitoring tools, develop queries and reports, create custom inventory and events, and provide data-driven analysis of the workstation environment.Design, document, support, and troubleshoot the workstation patching process.Troubleshoot difficult problems encountered with the PC environment and work with the internal application support teams to provide comprehensive solutions to these complex problems.Work with the Desktop & Remote Access Manager to recommend, architect and implement any new software distribution initiatives.Work with members of the Quality Assurance team to test automated software deployments prior to them being delivered to the end user.Design, document, support, and maintain the PC environment for all Firm-standard PC models, including, but not limited to, the following: BIOS, boot process, drivers, services, scheduled tasks, and computer policies.Develop, document, implement, and maintain processes and procedures for workstation configuration and support.Develop, document, implement, and maintain automated scripts and tools for PC configuration and management.Coordinate selection and configuration of standard and non-standard personal computer hardware.Participate in professional organizations and attend conferences and/or seminars to keep abreast of technologies and trends.Provide 24x7 On-Call support on a rotating basisOther duties as assigned.
Qualifications:To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email staffrecruiting@sidley.com (current employees should contact Human Resources).Education and/or Experience:Required:Bachelors degree in Computer Science, Engineering, or related discipline or an equivalent combination of education, training, and experience.Minimum of seven years of experience in Desktop technology across an enterpriseMinimum of seven years of experience with personal computer operating systems including Windows 10 or 11Experience managing Windows endpoints with Microsoft Intune and Microsoft Endpoint Configuration ManagerMinimum of five years of experience with packaging, software distribution, and troubleshooting software installation errorsExperience creating and applying Group Policies to manage desktopsA thorough understanding of TCP/IP networking fundamentals, including DNS, DHCP, and IPv4The ability to develop technical documentation for both technical and non-technical audiencePreferred:Experience writing and troubleshooting system automation scripts using PowerShellExperience developing SQL queries and creating interactive reportsExperience with using WMI, registry, log files, events, and in-place upgradesExperience with Flexera AdminStudio, App Portal, Patch My PC, and PSAppDeploy toolkitExperience with User Experience Monitoring tools such as AternityExperience with Endpoint Privilege Management tools, such as BeyondTrust EPMExperience with managing web browsers in an enterprise, including Google Chrome and Microsoft EdgeExperience with Mac OS and/or JamfExperience with workstation security vulnerability remediationFormal training and/or certification on applicable technologies and productsDemonstrated ability to work independently, coordinate work with manager and other Information Technology staffOther Skills and Abilities:The following will also be required of the successful candidate:Strong organizational skillsStrong attention to detailGood judgmentStrong interpersonal communication skillsStrong analytical and problem-solving skillsAble to work harmoniously and effectively with othersAble to preserve confidentiality and exercise discretionAble to work under pressureAble to manage multiple projects with competing deadlines and prioritiesSidley Austin LLP is an Equal Opportunity Employer