Insight Global
Top Secret Unified Communications Engineer
Insight Global, Colorado Springs, Colorado, United States, 80509
Lead and support enterprise UC projects; provide UC (VoIP/VTC/DVTC) engineering and architecture development supportProvide a high level of technical understanding for problem solving and troubleshootingProvide training and support to subordinate engineers/administrators/technicians when necessaryInteract with hardware and software vendors to address issues when necessaryUse escalation standards and personal judgment to ensure timely resolution of problemsResolve escalated trouble tickets from Service DeskWork on-call shift rotations with other members of the departmentDeployment and troubleshooting of VOIP equipment such as Cisco UC equipmentDeployment and troubleshooting of VOIP tools - Jabber, Microsoft Teams, WebEx, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC)Responsible for managing very complex and/or high risk programs, and shall not serve in any other capabilitySupervise assigned technical staff, including subordinate managersEstablish state-of-the-art techniques for designing, developing, modifying and troubleshooting highly complex computer operating hardware systemDesign UC/VoIP operating/hardware systems; formulate UC/VoIP system concepts and architecture, specific requirements, and develop implementation approachesIdentify and direct resolution of complex hardware/software interface issues; subject matter expert on emerging technologies; direct the development of UC/VoIP systems specifications and technical documentationProvide technical direction for the development, engineering, interfacing, integration, and testing of all components of complex hardware/software UC/VoIP systems to include requirements elicitation, analysis and functional allocation, conducting systems requirements reviews, developing concepts of operation and interface standards, developing UC/VoIP system architectures, and performing technical/non-technical assessment and management as well as end-to-end flow analysisConduct and/or approve end-to-end system trade analyses to optimize UC/VoIP system operations over its life-cycle through the proper balance of non-functional UC/VoIP system performance areas
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of may be substituted in lieu of a degreeMinimum six (6) years of relevant experience in addition to education levelMust possess current DoD 8570 IAT II and CCNP (or equivalent) certifications
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of may be substituted in lieu of a degreeMinimum six (6) years of relevant experience in addition to education levelMust possess current DoD 8570 IAT II and CCNP (or equivalent) certifications
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.