IT Veterans
UC/VoIP Engineer III
IT Veterans, Colorado Springs, Colorado, United States, 80509
UC/VoIP Engineer IIIColorado Springs, CO
Job Summary:
IT Veterans is currently seeking a
UC/VoIP
Engineer III
to join our team. You must have an active TS/SCI clearance with the ability to gain and maintain a CI poly.
Job Details:Lead and support enterprise UC projects; provide UC (VoIP/VTC/DVTC) engineering and architecture development supportProvide a high level of technical understanding for problem solving and troubleshootingProvide training and support to subordinate engineers/administrators/technicians when necessaryInteract with hardware and software vendors to address issues when necessaryUse escalation standards and personal judgment to ensure timely resolution of problemsResolve escalated trouble tickets from Service DeskWork on-call shift rotations with other members of the departmentDeployment and troubleshooting of VOIP equipment such as Cisco UC equipmentDeployment and troubleshooting of VOIP tools - Jabber, Microsoft Teams, WebEx, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC)Responsible for managing very complex and/or high risk programs, and shall not serve in any other capabilitySupervise assigned technical staff, including subordinate managersEstablish state-of-the-art techniques for designing, developing, modifying and troubleshooting highly complex computer operating hardware systemDesign UC/VoIP operating/hardware systems; formulate UC/VoIP system concepts and architecture, specific requirements, and develop implementation approachesIdentify and direct resolution of complex hardware/software interface issues; subject matter expert on emerging technologies; direct the development of UC/VoIP systems specifications and technical documentationProvide technical direction for the development, engineering, interfacing, integration, and testing of all components of complex hardware/software UC/VoIP systems to include requirements elicitation, analysis and functional allocation, conducting systems requirements reviews, developing concepts of operation and interface standards, developing UC/VoIP system architectures, and performing technical/non-technical assessment and management as well as end-to-end flow analysisConduct and/or approve end-to-end system trade analyses to optimize UC/VoIP system operations over its life-cycle through the proper balance of non-functional UC/VoIP system performance areasRequirements:
Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of may be substituted in lieu of a degreeMinimum six (6) years of relevant experience in addition to education levelMust possess current DoD 8570 IAT II and CCNP (or equivalent) certificationsExperience working in a DoD or IC environment desiredCurrent active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph
At IT Veterans LLC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates is critical to our success.
Job Summary:
IT Veterans is currently seeking a
UC/VoIP
Engineer III
to join our team. You must have an active TS/SCI clearance with the ability to gain and maintain a CI poly.
Job Details:Lead and support enterprise UC projects; provide UC (VoIP/VTC/DVTC) engineering and architecture development supportProvide a high level of technical understanding for problem solving and troubleshootingProvide training and support to subordinate engineers/administrators/technicians when necessaryInteract with hardware and software vendors to address issues when necessaryUse escalation standards and personal judgment to ensure timely resolution of problemsResolve escalated trouble tickets from Service DeskWork on-call shift rotations with other members of the departmentDeployment and troubleshooting of VOIP equipment such as Cisco UC equipmentDeployment and troubleshooting of VOIP tools - Jabber, Microsoft Teams, WebEx, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC)Responsible for managing very complex and/or high risk programs, and shall not serve in any other capabilitySupervise assigned technical staff, including subordinate managersEstablish state-of-the-art techniques for designing, developing, modifying and troubleshooting highly complex computer operating hardware systemDesign UC/VoIP operating/hardware systems; formulate UC/VoIP system concepts and architecture, specific requirements, and develop implementation approachesIdentify and direct resolution of complex hardware/software interface issues; subject matter expert on emerging technologies; direct the development of UC/VoIP systems specifications and technical documentationProvide technical direction for the development, engineering, interfacing, integration, and testing of all components of complex hardware/software UC/VoIP systems to include requirements elicitation, analysis and functional allocation, conducting systems requirements reviews, developing concepts of operation and interface standards, developing UC/VoIP system architectures, and performing technical/non-technical assessment and management as well as end-to-end flow analysisConduct and/or approve end-to-end system trade analyses to optimize UC/VoIP system operations over its life-cycle through the proper balance of non-functional UC/VoIP system performance areasRequirements:
Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of may be substituted in lieu of a degreeMinimum six (6) years of relevant experience in addition to education levelMust possess current DoD 8570 IAT II and CCNP (or equivalent) certificationsExperience working in a DoD or IC environment desiredCurrent active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph
At IT Veterans LLC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates is critical to our success.