Consumer Cellular
Telecom Voice Engineer
Consumer Cellular, Scottsdale, Arizona, us, 85261
Job SummaryThe
Telecom
Voice Engineer
- CXone position is an opportunity for an individual with prior, hands-on experience working with NICE CXone IVR. We are looking for an experienced CXone Developer to support a Complete Suite Implementation of CXone. Our Telecom Specialists work within a group of highly motivated Information Technology professionals committed to keeping Consumer Cellular #1.
Responsibilities
Nice Studio Scripting with custom CRM integrations.Create, maintain, and update CXone IVR scripts/code using CXone Studio and Snippets.Support the integration of CXone technology including screen-pops and omnichannel routing of voice, email and chat via web services.Vast understanding of Contact Center Operations including inbound voice (tollfree networks/SIP/IVR/ACD), digital channels including email/chat/SMS/social/AI, reporting, workforce management, contact center reporting, and analytics, leveraging APIs and integrations across the enterprise.This position will focus on the development of CXone to include configuring agents, skills, hours of operations, reporting, call flows, routing, integration, and other services on the vendor platform.This position serves in a lead implementation role, assisting and mentoring other implementation personnel.Works with business customers, analysts, and team members to understand requirements.Experience with integration requirements and building integration services (API, URL calls, etc.).Implementation, a dministration & maintenance of various NICE CXOne platform services (i.e. Personal Connection, Quality Management, Feedback Manager, Performance Management, Expert, DFO, Attendant, MAX, Agent, etc)Analyzes, diagnoses, and resolves application problems related to NICE CXone contact center technology.Where necessary, work with the CXone team for follow-up and prompt resolution.
Telecom
Voice Engineer
- CXone position is an opportunity for an individual with prior, hands-on experience working with NICE CXone IVR. We are looking for an experienced CXone Developer to support a Complete Suite Implementation of CXone. Our Telecom Specialists work within a group of highly motivated Information Technology professionals committed to keeping Consumer Cellular #1.
Responsibilities
Nice Studio Scripting with custom CRM integrations.Create, maintain, and update CXone IVR scripts/code using CXone Studio and Snippets.Support the integration of CXone technology including screen-pops and omnichannel routing of voice, email and chat via web services.Vast understanding of Contact Center Operations including inbound voice (tollfree networks/SIP/IVR/ACD), digital channels including email/chat/SMS/social/AI, reporting, workforce management, contact center reporting, and analytics, leveraging APIs and integrations across the enterprise.This position will focus on the development of CXone to include configuring agents, skills, hours of operations, reporting, call flows, routing, integration, and other services on the vendor platform.This position serves in a lead implementation role, assisting and mentoring other implementation personnel.Works with business customers, analysts, and team members to understand requirements.Experience with integration requirements and building integration services (API, URL calls, etc.).Implementation, a dministration & maintenance of various NICE CXOne platform services (i.e. Personal Connection, Quality Management, Feedback Manager, Performance Management, Expert, DFO, Attendant, MAX, Agent, etc)Analyzes, diagnoses, and resolves application problems related to NICE CXone contact center technology.Where necessary, work with the CXone team for follow-up and prompt resolution.