Insight Global
Help Desk Technician
Insight Global, Tucson, Arizona, United States, 85718
Insight Global is seeking a Help Desk Technician to join a Client Support team for a utility's client. Help Desk Technicians ensure proper computer operations so that end users can accomplish business tasks. This includes providing a single point of contact for end users and receiving, prioritizing, documenting, and actively resolving issues. This work is done by telephone, via e-mail, and periodically in person at the Service Bar in a timely, accurate, and professional fashion.
Typical work hours: Monday through Friday, 8:00 a. m. to 5:00 p. m. One week on-call rotation every 10 weeks.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Strong general troubleshooting skills - client computers, iPhones, and iPadsTechnical knowledge of PC and desktop hardwareHands-on hardware troubleshooting experienceWorking technical knowledge of current protocols, operating systems, and standardsKnowledge of Windows-based operating systemsRecord, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolutionStrong knowledge of Microsoft Office applications
Typical work hours: Monday through Friday, 8:00 a. m. to 5:00 p. m. One week on-call rotation every 10 weeks.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Strong general troubleshooting skills - client computers, iPhones, and iPadsTechnical knowledge of PC and desktop hardwareHands-on hardware troubleshooting experienceWorking technical knowledge of current protocols, operating systems, and standardsKnowledge of Windows-based operating systemsRecord, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolutionStrong knowledge of Microsoft Office applications