Insight Global
Service Desk Technician
Insight Global, Scottsdale, Arizona, us, 85261
A client of Insight Globals is looking for a Service Desk Technician to join their team in Scottsdale, AZ. This is a hybrid service desk/desktop role where the candidate will take phone calls from a phone queue for a few hours a day and the other time may be spent working onsite or from unassigned queue for remote customers not in the same location. The candidate must be comfortable with taking calls and providing onsite support. Customer service and excellent communication are paramount for success in this role.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Basic troubleshooting experience with: Outlook, O365, Microsoft Teams, WebEx, Cisco Any Connect (VPN)/ Windows 10/11, Intune, Software installs, Blue Screen of death (BSOD)Remote troubleshooting experience or "remoting in" using SCCM, Citrix, Screenmeet3+ years of experience within Service Desk and/or onsite Desktop Support roleActive Directory troubleshooting experience (add/remove users, moving profiles, terminating user profiles, locate Bit Locker code in AD)Ticketing experience (prefer ServiceNow)Excellent customer service skillsStrong communication and multi-tasking skills (handling high volume of requests via ticketing and chat systems - must be able to prioritize tasks)
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Basic troubleshooting experience with: Outlook, O365, Microsoft Teams, WebEx, Cisco Any Connect (VPN)/ Windows 10/11, Intune, Software installs, Blue Screen of death (BSOD)Remote troubleshooting experience or "remoting in" using SCCM, Citrix, Screenmeet3+ years of experience within Service Desk and/or onsite Desktop Support roleActive Directory troubleshooting experience (add/remove users, moving profiles, terminating user profiles, locate Bit Locker code in AD)Ticketing experience (prefer ServiceNow)Excellent customer service skillsStrong communication and multi-tasking skills (handling high volume of requests via ticketing and chat systems - must be able to prioritize tasks)