Insight Global
Technical Support Specialist
Insight Global, Carrollton, Texas, us, 75011
Insight Globals hospitality client is seeking a Tier 2/3 Technical Support Specialist that will troubleshoot, configure, install, and manage any hardware, software, and access issues. There are about 300 end users that you will be assisting in this clients environment with both remoting in and hands-on support. Technical support includes Windows 11 upgrades, asset tracking, hardware, endpoint management, network and wifi support, and more. Overtime is encouraged but not mandatory.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .A+ certificationMicrosoft Intune experienceEnterprise-level experienceAzure Entra ID experienceExperience with ticketing system Ivanti3+ years experience in a technical support roleHardware, software, and access troubleshootingUnderstanding of Active DirectoryIP and networking experienceExperience using any ticketing systemExperience with remote access, ideally TeamViewerunderstanding of O365Windows 11 experienceBachelors or Associates Degree in Computer Science
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .A+ certificationMicrosoft Intune experienceEnterprise-level experienceAzure Entra ID experienceExperience with ticketing system Ivanti3+ years experience in a technical support roleHardware, software, and access troubleshootingUnderstanding of Active DirectoryIP and networking experienceExperience using any ticketing systemExperience with remote access, ideally TeamViewerunderstanding of O365Windows 11 experienceBachelors or Associates Degree in Computer Science