Insight Global
Technical Support Specialist
Insight Global, Dallas, Texas, United States, 75215
A client of Insight Global is looking for a Technical Support Specialist to join the team. This candidate will play a critical role in supporting the clients needs and will be assisting with deploying new laptops and desktops to the field. They will work closely with the local office management, attorneys, lawyers, and executives to ensure they are transferring over necessary documents from their current machine to their new computer.
Compensation:$25/hr to $28/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Plusses:Experience with iManageo (Law firm specific tool in the cloud that sorts files into one secure location)Previous law firm experienceExperience supporting C- level executivesMust Haves:3+ years of experience in a technical support roleExperience deploying laptops / desktopso Including getting all of the machines set up and running properlyMUST have excellent customer service skills and ability to interact with high level attorneys and executiveso Will be onsite supporting people directly or remotelyStrong Windows 10, Windows Server, Active Directory, and Mobile Device experienceo Must be knowledgeable in Office365 (Adobe, OneNote, Word, Powerpoint, etc)Printer troubleshooting experienceImaging experienceExperience with incident tracking and resolving service desk tickets
Compensation:$25/hr to $28/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Plusses:Experience with iManageo (Law firm specific tool in the cloud that sorts files into one secure location)Previous law firm experienceExperience supporting C- level executivesMust Haves:3+ years of experience in a technical support roleExperience deploying laptops / desktopso Including getting all of the machines set up and running properlyMUST have excellent customer service skills and ability to interact with high level attorneys and executiveso Will be onsite supporting people directly or remotelyStrong Windows 10, Windows Server, Active Directory, and Mobile Device experienceo Must be knowledgeable in Office365 (Adobe, OneNote, Word, Powerpoint, etc)Printer troubleshooting experienceImaging experienceExperience with incident tracking and resolving service desk tickets