Salesforce Cloud Architect

Salesforce Cloud Architect @ Lansing, MI - Locals Only

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USC & GC preferred

As a Cloud Architect, you’ll be responsible to provide technical oversight for all new andexisting SaaS implementations for the Michigan Enterprise Contact Center team at theDepartment of Technology, Management, and Budget. The SaaS CRM solutions primarilyinvolve integrations using Salesforce. Responsibilities for this position include but are notlimited to:

 Participate in vendor’s solution design sessions for client projects providing designguidance in areas such as extensions/modifications, data conversion, environmentprovisioning and application integration to ensure the vendor solution is efficient, cost-effective, and easily maintainable for SOM. Work with the customer and end users to define technical requirements for new projectsand any future enhancements. Lead Technical workshops and design sessions with the Customer. Propose/Articulate design/architecture options with pros/cons Ensure that the technical requirements tie back to the established customer requirementsand performance goals and that the technical direction is consistent with the client'slong-term strategy. Fully understand the capabilities and limitations of the technical environments of theapplications used by the enterprise. Review technical architecture deliverables throughout development to ensure quality andrequirements traceability. Has overall technical responsibility for the technical aspects of the project environments Compile internal development guidelines/standards for the development team and ensurethe team is following those standards. Provide oversight on QA efforts to ensure adherence to quality assurance standards. Ensures the proposed solutions adhere to SOM security guidelines and standardsthroughout the application lifecycle. Proven record of delivering business value by leveraging technology and an ability tocommunicate strategic technical concepts at an executive level and be a trusted voice atthe decision-making table. Devise a training plan for the development team for a smooth and successful transition toMaintenance & Operations. Technical leadership, to include coaching and mentoring, setting best practices includingintegration and application development, deployment, testing (unit and systems), anditerative refinement Excellent written and verbal communication skills.

Salesforce Strong knowledge and working experience on Service Cloud Participation in each phase of full Salesforce.com lifecycle implementations In-depth understanding of the capabilities and constraints of the Salesforce Strong technical foundation: advanced structured programming (APEX, Force.com, .Net,Java), relational database concepts and structures, structured system analysis and designmethods, etc. Demonstrates successful implementation of Batch Apex and/or Schedule Apexdevelopment. Understands web services and other technologies that can be used to transport data in anenterprise environment and interact with Salesforce.com Ownership of all End-to-End technical aspects of a Salesforce.com program: datamigrations, data quality, systems integrations, 3rd party applications, AppExchangeproducts, and custom development Define, communicate, and manage technical change management (e.g., release) processes for all Salesforce.com related technology efforts Assess Salesforce.com architecture and provide secure, high-performance technicalsolutions on the Force.com platform Design and document technical architecture solutions that span multiple platforms andinclude integration and authentication across systems CICD/Release Management Identification of risks and issues from technical perspective.The successful candidate will be a self-motivated individual, who can work under dynamicconditions and within deadlines.

Qualifications Salesforce experienceo Minimum 5+ years’ experience leading Enterprise Salesforce implementationo Experience with SFDX and Salesforce Development Lifecycle Azure DevOps experienceo Azure DevOps best practiceso Understanding of Azure Licensing and Costing is a plus. Minimum of two full lifecycle CRM or ERP implementations leading a technicalworkstream such as integration, data conversion or extension development. Exposure to data migration and/or cloud integration projects Good understanding of LCS (Life Cycle Services) Experience in other technologies such as SQL, PowerBI along with good knowledge C#and the .Net framework.o Code build and deployment via Visual Studio Team Services and LifeCycle Services. MS Dynamics 365 exposureo Knowledge of Microsoft Dynamics 365 is a plus but not required. Preferred Certifications or equivalent experienceo Salesforce Certified System Architecto Salesforce Certified Application Architecto Salesforce Experience Cloud Consultant Understanding of governmental or public sector security and compliance requirements