Enterprise Business Analyst - Digital Accessibility

SYSCOM, Inc. provides specialized information technology resources that possess the requisite skills and capabilities to deliver enterprise level solutions that help our client's achieve their objectives. At SYSCOM, we have a proven process that brings the best and brightest resources into our organization. Our teammates have excellent verbal and written communication skills as well as coordination and organization skills. The objective of our approach is to ensure a high level of customer satisfaction. SYSCOM's client is seeking an Enterprise Business Analyst to provide business analysis services. In this role the business analyst will work on a project team to support the clients efforts to gain compliance with the Accessibility of Web Information and Services of State and Local Government Entities. The scope of the project will cover websites, SharePoint sites, documents, applications developed by the clients vendors' products/services. Successful candidates for this role will demonstrate the ability to facilitate project deliverables such as drafting software business requirements, robust gap analysis of digital content, current state process mapping, and development of processes to create digitally accessible online content. Work location: Hybrid role, the Business Analyst resource is expected to work in person in downtown St. Paul, MN as well as perform work regularly remotely. Duration: estimated start date of November 2024 and the contract will run through June 30th, 2025 with option to extend. Job Duties and Responsibilities will include but are not limited to the following: Map current processes that generate digital content from creation to publication. Identify processes that result in materials that are not digitally accessible. Analyze identified problems/gaps to determine whether system changes are required. Document business process improvements for projects to develop a representation of functionality to be used by the business to understand itself better, improve the business system, or design future state business processes to meet the court's needs. Work directly with the project team to ensure understanding of the IT solution's requirements, functionality, size, and scalability. Facilitate meetings with business owners and subject matter experts to identify impacted business processes and document the project business requirements. Work with vendors on business and system analysis practices and project requirements. Perform detailed research when required and reports research findings to the project team. In addition to the above deliverables, the selected business analyst will participate in project team meetings and maintain all necessary communications between team members, the PMO Manager and other leadership, as necessary. Required Minimum Qualifications - must meet ALL Demonstrated subject matter expertise in Web Content Accessibility Guidelines (WCAG) and a thorough understanding of its legal requirements. Strong experience with assessing WCAG 2.1 AA compliance according to legal requirements Awareness and understanding of technical, legal, and compliance concerns related to accessibility. Four (4) years hands-on accessibility testing experience covering quality assurance, usability, access requirements, and inclusive design. Knowledge in applying accessibility tools such as JAWS, NVDA, ZoomText, VoiceOver Screen Reader Software for iOS, TalkBalk for Android, and automated aXe testing tool. Access to reliable transportation as this position may require travel. Ability to communicate, both orally and in writing, and to translate technical terminology into terms understandable to non-technical employees. Ability to interact with and influence resources at every level within the organization. Ability to work with vendors, architects, and highly technical resources to implement projects and resolve issues. Knowledge of and expertise in project, program and portfolio management methodology, tools and techniques desired. Desired Skills: Current IAAP certification, such as WAS, CPWA, and/or ADS or equivalent. Capable of code review to ensure proper digital accessibility structural setup (e.g., landmarks, headings, lists). Work experience in a state agency, criminal justice, or other government settings. Other related certifications Headquartered in Baltimore, Maryland, SYSCOM, Inc. is a US-based company whose mission is to create and deliver the right technology solutions, by teaming with our customers to understand their business needs and empower them to achieve their goals. Since 1982, SYSCOM, Inc. has been providing enterprise-wide solutions for a variety of private and public sector clients. SYSCOM, Inc. is an equal opportunity employer.SYSCOM, Inc. www.syscom.com/career-opportunities