Bespoke Technologies LLC
Technical Support Specialist - TS/SCI Clearance
Bespoke Technologies LLC, Pensacola, Florida, United States, 32573
Technical Support SpecialistSkill Level: MultiLocation: Pensacola, FL
** MUST HAVE TS/SCI CLEARANCE OR HIGHER TO APPLY**
The Technical Support Specialist performs a wide variety of technical tasks in support of operations, production and test environments. Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal clients. Observes, analyzes and reports data; and when appropriate makes necessary repairs to equipment. Utilizes various engineering and scientific drawings, manuals and other related documentation in the performance of assigned tasks. This position requires shift work.
Required Skills:
Must be able to work shift scheduleMust have an active/current Top Secret clearance with SCI eligibility.Must be able to obtain DHS program suitability prior to starting employment.Experience and/or familiarity with one or more of the following: Solaris, AIX, Red Hat, IRIS, Microsoft Windows (2000, XP, 2003), VMware, SharePoint, Citrix.Experience with monitoring system health and status.Experience documenting problems and resolutions through a tracking program.Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users.Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations).
Desired Skills:
Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.Experience working in an Agile environment desiredExperience with ITIL methodology desired.Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.Experience performing incident response (tiered support model), using an Incident Management System.Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations.Tier III: Provide system administrative support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packages.
Desired Certifications:
Certified Ethical Hacker (CEH), Cisco Certified Network Associate or Professional (CCNA, CCNP, etc.), Microsoft certifications (MCP, MCDST, MCSA, etc.), Cloud certificationsDoD 8570.1-M Compliance at IAT Level IInformation Technology Infrastructure Library (ITIL) certificationRequired Education:
HS diploma and 6+ years of experience
** MUST HAVE TS/SCI CLEARANCE OR HIGHER TO APPLY**
The Technical Support Specialist performs a wide variety of technical tasks in support of operations, production and test environments. Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal clients. Observes, analyzes and reports data; and when appropriate makes necessary repairs to equipment. Utilizes various engineering and scientific drawings, manuals and other related documentation in the performance of assigned tasks. This position requires shift work.
Required Skills:
Must be able to work shift scheduleMust have an active/current Top Secret clearance with SCI eligibility.Must be able to obtain DHS program suitability prior to starting employment.Experience and/or familiarity with one or more of the following: Solaris, AIX, Red Hat, IRIS, Microsoft Windows (2000, XP, 2003), VMware, SharePoint, Citrix.Experience with monitoring system health and status.Experience documenting problems and resolutions through a tracking program.Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users.Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations).
Desired Skills:
Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.Experience working in an Agile environment desiredExperience with ITIL methodology desired.Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.Experience performing incident response (tiered support model), using an Incident Management System.Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations.Tier III: Provide system administrative support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packages.
Desired Certifications:
Certified Ethical Hacker (CEH), Cisco Certified Network Associate or Professional (CCNA, CCNP, etc.), Microsoft certifications (MCP, MCDST, MCSA, etc.), Cloud certificationsDoD 8570.1-M Compliance at IAT Level IInformation Technology Infrastructure Library (ITIL) certificationRequired Education:
HS diploma and 6+ years of experience