Technical Support - Specialist - TS04 |

Summary Technical Support - Specialist - TS04 Pensacola, FL (Hybrid) ?LoudounTec is supporting a U.S. Government customer on a large mission critical development and sustainment program to design, build, deliver, and operate a network operations environment; including introducing new cyber capabilities to address emerging threats. LoudounTec is seeking a Tier 1 Technician/Specialist to perform a wide variety of technical tasks in support of operations, production and test environments. Requirements 6 years of directly relevant experience Experience and/or familiarity with one or more of the following: Solaris, AIX, Red Hat, IRIS, Microsoft Windows (2000, XP, 2003), VMware, SharePoint, Citrix. Experience with monitoring system health and status. Experience documenting problems and resolutions through a tracking program. Required Education: HS diploma Desired Certifications: DoD 8570.1-M Compliance at IAT Level I Information Technology Infrastructure Library (ITIL) certification Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users. Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations). Responsibilities ? Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc. Experience working in an Agile environment desired Experience with ITIL methodology desired. Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc. Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc. Experience performing incident response (tiered support model), using an Incident Management System. Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations. Tier III: Provide system administrative support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packages. Experience interfacing directly with customer and program management team. Experience providing status to program management and input to customer status reports.