Technical Support Engineer

Company DescriptionAirTAC USA Corporation is a leading global manufacturer and supplier of pneumatic components and linear guides. Located in Katy, TX, we are committed to providing high-quality pneumatic products to industries worldwide.Role DescriptionThis is a full-time on-site role for a Technical Support Engineer at AirTAC USA Corporation in Katy, TX. Other responsibilities see below.Failure identification, identification of suitable measures, and fault clearance.Initiation of On-Site Support if necessary.Customers' compliance and certifications questions.Training on expert knowledge to colleagues and customers.Answers technical questions and solves technical problems of customers and sales team remotely or at the customer site.Product interchangeability.Tradeshows and other product advertising support.QualificationsTechnical Support and Troubleshooting skillsCustomer Support and Customer Satisfaction abilitiesExcellent communication and interpersonal skillsStrong attention to detail and problem-solving capabilitiesExperience in a similar technical support roleKnowledge of pneumatic components is a plusAssociate's or Bachelor's degree in Engineering or relevant field