Level II eVA Business Support Analyst

Level II eVA Business Support Analyst - P0171Job no: 5026960 Work type: Full-Time (Salaried) Location: Richmond (City), Virginia Categories: ProcurementTitle: Level II eVA Business Support Analyst - P0171State Role Title: Procurement Manager IIHiring Range: $57,000 - $65,000Pay Band: 5Agency: Department of General ServicesLocation: Patrick Henry BuildingAgency Website: Jobs@DGS.VIRGINIA.GOVRecruitment Type: State Employee Only - EJob DutiesThe DPS Level II eVA Business Support Analyst is part of the eVA Business and Billing Customer Care Team and is responsible for the accurate and timely accounting, invoicing, and collection of eVA fees. eVA is the Commonwealth's Electronic Procurement Program and provides web-enabled electronic purchasing tools that are used by state agencies, other public bodies, and suppliers. These tools support requisitioning, ordering, and receiving activities of end users and professional buyers, as well as the solicitation, submission, and evaluation of electronic bids and proposals. eVA supports suppliers by providing a single web portal where they can register to do business with the Commonwealth, identify and respond to business opportunities, and access current and historical purchasing data. eVA also provides tools that support effective management of purchasing resources, leveraging of the Commonwealth's buying power, and top-to-bottom fiscal responsibility and accountability. eVA is funded by revenue generated from eVA order transaction fees. eVA transaction fees are invoiced to suppliers, state agencies, and/or other public bodies based on criteria specified in the eVA Business Plan, the Agency Procurement and Surplus Property Manual, and other written agreements. This positions will be located in Richmond, Virginia and must report on-site. This position is eligible for a hybrid telework schedule (telework up to 2 days/week) upon completion of an approved telework agreement.DGS offers excellent health benefits at affordable pricing, pre-tax spending accounts, paid life insurance, paid Short and Long-Term Disability benefits, paid holidays, vacation, and other leave benefits, wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching. DGS is a qualifying employer for the Public Student Loan Forgiveness Program.Minimum Qualifications•Advanced skills with office automation products such as Microsoft Office Suite (Word, EXCEL, Outlook, and web browsers).•Strong data analysis skills relating to collection and billing account management.•Ability to interpret and understand impacts of procurement policy and procedures to system functions. •Excellent customer service skills and experience with conflict management and handling difficult escalated customer situations. •Skilled in multi-tasking and strong organizational skills; monitoring, assigning, and addressing customer inquiries while balancing priorities of other assigned workloads. •Excellent communication skills resulting in positive, helpful oral and written communications with user agencies, vendors and fellow employees. •Ability to function independently. •Strong and demonstrated interpersonal skills and problem-solving abilities. •Basic knowledge of accounting and billing procedures.•Experience in managing customer accounts and providing customer care in a billing, delinquent accounts or a collections environment.•Experience documenting user or system issues and escalating to appropriate support manager.Additional Considerations•Experience in procurement, standard business practices and contract law. •VCA•Experience operating the Virginia Procurement system eVA.Special InstructionsYou will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.The selected candidate must pass a criminal background check.The selected candidate must complete a of Statement of Economic Interest prior to first day of employment.Applicants that indicate they have preferential hiring rights in the form of a yellow form or blue card must submit these to our office prior to the closing of the posting, in accordance with DHRM policy 1.30. Please note that only current and former employees of the Commonwealth of Virginia that will be or have been laid off are eligible for preferential hiring rights.Sponsorship will not be provided for this position now or in the future. Confirmation of eligibility to work will be required at time of hire.DGS will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.Fax, e-mail or mail applications will not be accepted. The online state application must contain all required information and fully respond to questions to be considered for this job opportunity. For assistance or computer access, please visit your local Virginia Employment Office or contact our office jobs@dgs.virginia.gov or 804-786-3910.Applications will be accepted until a suitable pool of candidates is received. After 5 business days, this position may be closed at any time.The Virginia Department of General Services is an equal opportunity employer. Minorities, individuals with disabilities, Veterans, and individuals with AmeriCorps, Peace Corps, and other national service experience are encouraged to apply.Applicants in need of accommodation during the application and/or interview process may contact DGS at 804-786-3910 for assistance.Contact InformationName: Department of General ServicesPhone: 804-786-3910Email: Jobs@DGS.VIRGINIA.GOVIn support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.Advertised: 10 Oct 2024 Eastern Daylight Time Applications close: