Abile Group, Inc.
Desktop Engineer
Abile Group, Inc., St Louis, Missouri, United States,
Overview:
Abile Group has an exciting and challenging opportunity for a Desktop Engineer on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work together to support innovative design, engineering, procurement, implementation, operations, sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains, at multiple locations worldwide, to support the IC mission. The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally. Responsibilities: Provides frontline support for desktop systems, including troubleshooting hardware and software issues Manages user accounts, permissions, and access rights Installs, configures, and maintains desktop operating systems and applications Responds to and resolves user tickets in a timely and professional manner Performs regular system maintenance and updates to ensure optimal performance and security Assists with the implementation of new technologies and software deployments Documents technical solutions and maintain knowledge base for common issues Collaborates with other IT teams to resolve complex issues and improve overall service delivery Provides basic network troubleshooting and support Conducts user training sessions on new software or hardware as needed
Qualifications: Clearance Required:
TS/SCI with eligibility to obtain CI Poly Degree and Years of Experience:
Associate's degree in IT or related field, or equivalent experience 5+ years of experience in desktop support or similar IT role Required Certifications: Security+ certification or ability to obtain within 90 days of hire Required Skills: Strong knowledge of Windows operating systems and Microsoft Office suite Familiarity with basic networking concepts and troubleshooting Excellent customer service skills and ability to communicate technical concepts to non-technical users Ability to prioritize and manage multiple tasks in a fast-paced environment Willingness to provide occasional after-hours support Desired Skills: Experience with remote desktop support tools Knowledge of Active Directory and Group Policy Familiarity with IT service management tools (e.g., ServiceNow) Basic scripting skills (PowerShell, batch, etc.) Experience in a government or intelligence community environment Physical Requirements: Ability to lift and move equipment up to 40 pounds
About Abile Group, Inc.: Abile Group, Inc. was formed in July 2004 to partner with the Intelligence Community and their Contractors in the areas of Enterprise Analytics & Performance Management, IT & Systems Engineering and Program & Project Management. We have significant experience with the Federal Government and are an EDWOSB dedicated to our employees and clients. We are looking for high performing employees who enjoy providing advice and guidance along with solutions development and implementation support, crafted by combining industry best practices with the clients subject matter experience and Abiles breadth of expertise. EEO Statement: Abile Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Anyone requiring reasonable accommodations should email careers@abilegroup.com with requested details. A member of the HR team will respond to your request within 2 business days. Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.
Abile Group has an exciting and challenging opportunity for a Desktop Engineer on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work together to support innovative design, engineering, procurement, implementation, operations, sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains, at multiple locations worldwide, to support the IC mission. The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally. Responsibilities: Provides frontline support for desktop systems, including troubleshooting hardware and software issues Manages user accounts, permissions, and access rights Installs, configures, and maintains desktop operating systems and applications Responds to and resolves user tickets in a timely and professional manner Performs regular system maintenance and updates to ensure optimal performance and security Assists with the implementation of new technologies and software deployments Documents technical solutions and maintain knowledge base for common issues Collaborates with other IT teams to resolve complex issues and improve overall service delivery Provides basic network troubleshooting and support Conducts user training sessions on new software or hardware as needed
Qualifications: Clearance Required:
TS/SCI with eligibility to obtain CI Poly Degree and Years of Experience:
Associate's degree in IT or related field, or equivalent experience 5+ years of experience in desktop support or similar IT role Required Certifications: Security+ certification or ability to obtain within 90 days of hire Required Skills: Strong knowledge of Windows operating systems and Microsoft Office suite Familiarity with basic networking concepts and troubleshooting Excellent customer service skills and ability to communicate technical concepts to non-technical users Ability to prioritize and manage multiple tasks in a fast-paced environment Willingness to provide occasional after-hours support Desired Skills: Experience with remote desktop support tools Knowledge of Active Directory and Group Policy Familiarity with IT service management tools (e.g., ServiceNow) Basic scripting skills (PowerShell, batch, etc.) Experience in a government or intelligence community environment Physical Requirements: Ability to lift and move equipment up to 40 pounds
About Abile Group, Inc.: Abile Group, Inc. was formed in July 2004 to partner with the Intelligence Community and their Contractors in the areas of Enterprise Analytics & Performance Management, IT & Systems Engineering and Program & Project Management. We have significant experience with the Federal Government and are an EDWOSB dedicated to our employees and clients. We are looking for high performing employees who enjoy providing advice and guidance along with solutions development and implementation support, crafted by combining industry best practices with the clients subject matter experience and Abiles breadth of expertise. EEO Statement: Abile Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Anyone requiring reasonable accommodations should email careers@abilegroup.com with requested details. A member of the HR team will respond to your request within 2 business days. Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.